RAMADA LIMITED EDMONTON EAST/SHERWOOD PARK

Everything was great. Friendly staff, good breakfast, need stronger coffee Room was great, tv options were good, had lots of choices once i figured out how to work the tv

We checked into this hotel and discovered the elevator was not working first of all we requested a room on the main floor as we were seniors with limited mobility we ended up with a room on the second floor so we had to climb one flight of stairs to get to our room When we checked out, everything was fine but then we received an email stating that there was damage to the television in this room and we were going to be charged $595 for a new television. We requested a picture of the damage television and it appeared That someone cleaning the television screen had scratched it as evidenced by the circular movement of the scratch on the screen we spent approximately 10 minutes watching the television in the two nights that we spent there and under no circumstances did we in anyway damage that television. We are seniors travelling from another province, and we feel that we have been taking advantage of because we were seniors, and because we live in another province and are unable to travel back to the hotel to fight for our rights in this case We will never stay at a Ramada Inn again if this is the way we are going to be treated by this hotel chain

Where to begin? Check in went well, then went downhill. Got up to our room which was on the 4th floor -- executive level/supposedly with only access for those on the 4th floor. Door was propped open for anyone to access. The door to our room did not latch - had to slam and sometimes more than once. The bathroom in the room was "really something" -- grout was grey/black in places, shower curtain was ripped. The floor was cleaned with round corners, and in the corners it was filthy. The toilet paper -- was not aware that such a cheap brand was available - like using 60 grit sandpaper!! Some of the furniture in the room was falling apart. The windows have not been washed for so long it actually looked like a permanent haze. The Elevator was not working more often than it worked - had to use the stairs multiples of times. So bad they had a "premade sign" to tape onto the door. Staff attitude -- yes, we know. The elevator itself has layers of paint chipped off. The award statues right behind the front desk, are covered in layers of dust. The front desk guy was 2 feet outside the front door vaping. Disgusting!! This hotel is not one I would recommend -- come on Ramada you can do better. We recently stayed at Ramada in Pincher Creek and it was great. The only reason it gets even a one star is because the bed/bedding was OK and they had Dove shampoo's and soaps. When we checked using the stairs once again to carry our luggage as the elevator was once again Out of Order. There was a sign " Water being turned off", inquired as to why . The reply well it has to be turned off for the elevator repair???