Campbell River Lodge

We booked a room from booking and when we arrived to the hotel they told us it was not registered on their computer but they had a room, more expensive of course. The can not do the same price than on internet so even you booked your room in advance they will try to charge you more... this is not professional. Shame on this hotel! We choose another motel, Vista del Mar, much more professional.

The rooms are ok at best. Main issue was you hear everything in the room next door. Just regular talking is heard. Was woken up 3 morning by the people next door getting up with normal talking. Cups were not cleaned properly. Just wiped out and put back as if cleaned. Older decor and could use updating. Won’t be staying here again. Name of hotel is now Campbell river lodge by the riverside

We stayed one night on a weekday. Hotel was quiet and the room clean, and because of this we were initially pleased with the price. But in the morning the cafe which served the breakfast was closed and when I went to the front desk to inquire about what was happening, there was no one there. Could only dial a number and talk to a person who offered next to no help. We ended up having to load two toddlers into the car and driving to a McDonalds instead, which was a huge inconvenience. At checkout I wanted to use a different card than what was on file to pay for the rooms, but yet again there was no one at the desk. Had to drop the keys in a basket and leave. Overall I would not stay here again. I enjoy a clean room, but I also enjoy good customer service.