Prestige Mountainside Resort

Perfect base for a holiday in Golden! Extremely comfortable rooms, super convenient location, and warm, attentive service. Plus, the hotel restaurant is fantastic. Highly recommended!

I recently stayed at the Prestige Golden Hotel and felt it is important to share my experience, particularly regarding their pet-friendly room policies. We booked a pet-friendly room for our three-year-old Labradoodle. Our dog is very well-behaved and fully house-trained, so we were shocked to discover that the mattress in our room had clearly been soiled by previous guests' pets. It was immediately apparent that the room smelled strongly of urine. When we brought this to the attention of the front desk and requested a room change, the staff informed us that they had simply changed the linens. Despite us explaining that the mattress itself was the source of the odor, their response was indifferent. They merely offered a "sorry" and insisted we remain in the same room. (Luckily there were two beds in this room!! And second bed was fine). It is unacceptable for a hotel to continue using mattresses that have been contaminated by pet accidents rather than replacing or professionally cleaning them. Basic health and safety standards should be a priority, and no guest should be expected to sleep on a bed that smells of urine. I cannot recommend this hotel.

Situated close to the Trans-Canada Highway, this was a convenient stop for us. Our room was spacious and comfortable. Coffee maker and kettle provided as well as microwave and fridge. We had an excellent breakfast at the Raven+Pine Restaurant situated right in the hotel. Our room had a second TV in the bathroom which I haven't encountered for a while. I would stay here again.