Manteo Resort Waterfront

We made a last-minute stop in Kelowna for the night before heading home. Unfortunately, it didn't get off to the best start. When we arrived, there wasn't a single parking spot available. About half the parking lot was blocked by a broken-down vehicle waiting for a tow. I understand that's not the hotel's fault, but I was told I could only stay in the loading zone while unloading, even though there was nowhere else to park. Once we got to our room, we found the air conditioner was unbelievably loud. It sounded like a diesel truck running in the room, and it actually made the bed vibrate. I asked the front desk if we could switch rooms, but they said maintenance would come instead. It would have been nice if moving us had at least been offered. The boardwalk is also closed right now. That's obviously not the resort's fault either, but it would have been nice to know before we arrived. The restaurants were very good, and the property itself is nice. Overall, though, the rooms feel like they need some attention. If those issues were addressed, I'd definitely consider staying again, but for now I'm not sure I'd be back.

We won't be staying here again or recommend this hotel. Our room bed was dirty and had black long hair all over it ( we are blonds) kitchenette was not equipped with even a basic pan ( it has a oven, you need a baking sheet pan!!) We asked for k cups for coffee every singe day and when we asked for a quite a few rather then having to come down to lobby every morning, we received decaf. No parking for paying hotel guests (our room was $531 a night ), event guests were prioritized and we had to fight for parking or park and walk from a neighbor hotel. Rooms are dated with chipped walls and chipped run down Thrift store furniture. The bathroom cabinet doors were hanging off the hinges. We told all our friends at the dance comp not to stay here. We drove 12 hours from Edm and regretted this choice of hotel.

The views from the location are amazing. The hotel itself is maybe a 3 star in need of a big renovation. The hallways boast new carpet and a fresh look, but it stops there. Tired furniture, outdated fixtures and appliances, slow elevator, and management & staff who just don't care. They told me they offer room service, but when I went to order, I was told there was no one to deliver it to the room. Surely someone is cross trained to do that. The boardwalk was closed for repairs and has been for a while, but there was no mention of that when making the reservation. The biggest issue was no heat on our final night. A call to the front desk and was told maintenance would be there shortly. Two hours later, no maintenance, and another call to front desk where the girl argued with me that she sent maintenance. I was in the room, they never came. About 20 minutes later, maintenance came, but could not fix it. They brought a small space heater and told me I would need a second one and they would be right back with it, guess what, they never returned. I called twice to speak with the manager. Not available, in meetings. Asked for the manager at check out, not available, in meetings. Finally the manager called me that evening after check out, listened to my concerns, and told me he would review my folio and email me back letting me know what adjustment could be made. I asked for one night comped. Guess what? No email. I finally told my story on their guest satisfaction survey and two days later the manager emailed me and gave me 50% off one night plus a refund of the resort fees, which I was not to be charged to begin with as it was a part of the group deal negotiated. The most disappointing was that no one, including management followed up on a guest concern in a timely manor. I am eager to read the response to this review that will sound like the same response to all of the other many 2 and 3 star reviews. We take it seriously, we will use it to improve, blah blah blah. Taking it seriously is following up with the guest in a timely manor and not blowing them off until they write a review. Stay elsewhere, if you experience an issue, you will wish you had.