Sullivan Stone Lodge

Stayed in 18. Overall a great stay, wonderful skiing, and great to be in Kimberley. Couple of observations on how our stay in this particular condo could have been better: There were precisely the number of towels for each bed, which in our case was a full house--gets somewhat hard to dry if you are then using it apre ski for the hot tub, then the shower. No super big deal, but distinctly not an advantage. When you calculate the $ spend per night in a condo of this level, it gets interesting to decipher why the tv's through out are pushing 2 decades old, in some cases laughable in fact, literally a foot by a foot in a bedroom that you may figure out what was playing if you packed your binoculars. Simply do not understand when owners of a 'luxury' condo put zero back into upgrades. Same feeling with the chairs and couches--couch in fact seemed to have a tilt when you sat in it that made you feel kinda like you may fall toward the floor--got used to it over the time we were here, but can not qualify it as luxurious on any level--would put these on the same level as the outdated tv's, in need of a major update. Couple of other random points: Unit 18 appeared from what we could see to have the only balcony that had not been properly shoveled, making it there was a very small space to stand by the BBQ, and drastically cutting down the view of the mountains from the entire main floor. My nature makes it I was immediately driven to attack this snow mass, but the plastic shovels were no match for what had over months become an immovable concrete mass. Speaking of the bbq, it sucked. We are very serious cooks, many kinds of bbqs at home, from high end propane multi layer to big green egg charcoal Q's. This bbq appeared to be your typical 200 bucker from CDN Tire, the upper shelf was broken and everything on it fell off as it tilted forward as you shut the lid. Super inconvenience that created an unusual moment in my journey when I had to choke down some anger. Had all the makings--great food that needed to be cooked, a view of the mountains, we got over the part that my brother and I were standing on top of one another b/c of lack of shoveling, we had cold beers, its all good. To then have a VERY substandard BBQ really made things seem ridiculous at that moment in time. Don't want to give the wrong impression--we had a great time, simply pointing out that the owners of condos at this level of cost in my opinion should be putting some funds back into their investment, which would inspire loyalty from visitors similar to our family. No question we will return to Sullivan Stone. Also no question we will specifically not be staying in unit 18

Stayed at 27. Beautiful view of the Columbia valley. The accommodations were clean and comfortable, with a well appointed kitchen, dining table sat 6 and eating bar sat 3. Plenty of dishes and glassware. Just had to purchase a cork screw on the second day. (A neighbour loaned us one the first night). The BBQ lighter didn't work, and the grill had to be cleaned and "burned off" before we used it. There were three bedrooms , 2.5 bathrooms, and some sofa beds. The hot tub was immaculate, and very welcome after a ski day. Extra towels, pillows and lots of kitchen linens. We would book again.

We recently booked to stay at Sullivan Stone Lodge in Kimberly. We received email confirmation, giving us an address and a note telling us to check in after 4:00. We arrived in the evening with our three children. We had written confirmation, reference numbers, printed versions. All was in place. Or so we thought. Our first problem was that the address provided to us was not the correct address - we had been given the address to the ski hill. This was the confirmation address we had received and the address on the booking company site.. We drove around in the dark until my daughter found an alternate address for the property online. We pulled up to the Lodge to discover that there was no no reception office, no location to check in. We phoned the number that had been provided to us and got a message that was a week old; the phone then automatically disconnected. We tried an emergency number that my daughter again managed to find online and got a voice message box that was full and not accepting any more messages. We tried the original number again and got a person who told us that we had been confused with someone else and they expected us to arrive the next day. We were told to proceed to a dropbox and pick up a set of keys left in the name of another person for another resort - that was off the ski hill and not really comparable to Sullivan Stone. This women told us that it was only chance that we happened to reach her as she was not actually supposed to be answering the phone in the evening - she had no idea what to respond when we asked her what we should have done. We were then told that actually there had been a leak at Sullivan Stone and we might or might not be transferred there the next day. Given that it was a two night stay only, our interest in packing up five of us and moving on the day we expected to be skiing was low, although we had been very interested in staying on or beside the hill. This woman told us that they had phoned the booking company to tell us that there had been a change in accommodation. The booking company (the next day) adamantly denied that they had any such notification. We spent a chunk of our ski time the next day trying to determine whether we needed to move - because there presumably was a person who actually expected to arrive and stay in the lodge where we had just slept. Alternatively, it appeared that the person would arrive and find herself happily upgraded to the property we had paid for. If you decide to stay at Sullivan Stone Lodge, be sure to realize that 1) there is no place or person to check in with onsite 2) the address on some booking websites is not the actual address 3) the contact phone numbers may or may not be answered 4) you may be told that although you thought you booked slope side accommodation, they actually have no obligation to put you in slope side accommodation - when we objected to being off the hill, we were told that there never had been any guarantee of being on the hill anyway 5) should you run into difficulty you will have the frustrating conversations where both the Lodge and the booking company blame each other and neither sees it as their responsibility to address the problems.