HOLIDAY INN EXPRESS & SUITES L

I was very pleased with pretty much all significant aspects of my stay: sufficient parking in a well-lit parking lot that "felt secure"; a friendly, fast, and efficient check-in; a clean and comfortable room; spacious bathroom; comfortable bedding and linens; good WiFi and extensive TV channel selection; quiet environment; pleasant decor; well-maintained and inviting common areas. The complimentary breakfast buffet had a nice variety of hot and cold offerings, ranging from healthy options like oatmeal and yogurt to some indulgences like a pancake machine and gooey warm cinnamon rolls, and also eggs and sausages. The outdoor seating was a nice option for this mid-August visit. I like that the hotel has a stairway connecting the lobby to the second floor, and also to the lower level where the gym and pool are located. When it was necessary to use the elevator, it was nice that there were two of them (many low-rise hotels have only one). The only significant "complaint" I would offer is that the fitness center could use an upgrade and expansion. It has only an exercise bike, a treadmill, an elliptical machine, and a weight bench. It was crowded both mornings of my stay. Moreover, the elliptical machine was a bit annoying as it kept beeping for no reason and the resistance as displayed did not consistently match the resistance as experienced (for the record: I am fairly dedicated to my fitness regimen and know my way around cardio equipment and how to work the controls thereof). On the plus side, the gym offered towels and a water dispenser. A minor suggestion is that while I appreciate the in-room refrigerator, I always like it when a small hotel refrigerator includes a freezer compartment (usually a metal tray at the very top) so that I can re-freeze my reusable ice blocks that I use to keep things cool in my cooler. The hotel is conveniently located to many restaurants and other businesses, and access to/from Hwy. 1 is pretty easy. If I were to return to the area, I would highly consider staying here again.

Large room with separate living area, ideal for a family of four. Comfy beds. Bathroom could have been a bit bigger, but adequate. Complementary breakfast was good and welcome. Good location for Langley and Fort Langley. Staff efficient and friendly.

We pre-booked our stay (for 3 separate rooms, all with slightly different but overlapping day) months in advance. Upon arriving at the hotel, we were informed 2 of the rooms were given away to someone else. No attempt was made to inform me of this in advance by phone, and there was apparently nothing they could do to get us replacement rooms, even though we had already flown in from another city. We had to find last minute accommodations elsewhere—at a significantly higher rate than we had originally booked for. The whole experience was super disappointing and frustrating, to say the least.