PANORAMA VACATION RETREAT AT HORSETHIEF LODGE

4.0 / 5

•

Bag 7000, V0A 1T0

Reviews from Guests

4.0/5

194

Reviews

from real guests

474ramand

1 star — Filthy unit, no response from staff, kids sleeping on covered surfaces at midnight We booked Horsethief Retreat in Panorama, room 812, and arrived at check-in around 9:30pm. What we found was disgusting and completely unacceptable for a paid rental. The toilet had a thick layer of dried feces caked on that would not come off — it clearly hadn’t been cleaned before we arrived. When we pulled out the sofa bed, the mattress was covered in black stains/residue. The sofa itself is leather and falling apart — shredded leather pieces were all over the couch and scattered across the carpet. We called the main number right away and explained everything to the woman who answered. She said she’d arrange a new room and send someone to check the unit, and that she’d call back in 2 minutes. That was over 45 minutes ago. We’ve called more than 10 times since — no answer. It is now almost midnight and we’ve had to put our own sheets down over every surface just so our kids have somewhere clean enough to sleep. We are still waiting for anyone from this property to respond. This is not what we paid for, and being told help was coming and then hearing nothing for hours is inexcusable.

Ice_Station_Zebra

Excellent location, a couple minute walk to the Toby Chair Lift. Unit was spacious and comfortable. We had a ground floor unit. Panorama is not expensive with high end luxury like many other ski resorts. Real people and real skiers. No preening posers. Great skiing. The only problem is not good sound insulation for the floor above. Footstomps make loud noise. Could not sleep late.

Serena_of_the_Dells

The scenic views, the well maintained and furnished units, the nearby hot tubs, lighting a fire every night, great WIFI service, family friendly resort staff, the great ski village for all types of skiers, and of course the ability to walk up to the lift and ski back to the condo for lunch or day's end, makes this resort such a gem!

Facilities Details

Pool

Free Wifi

Kids club

Water Park

Playground

Sauna

Fitness Center

Babysitting/Child Services

Ski School

Skiing

Ski service

Ticket Service

Indoor fireplace

Tennis Court

Golf course [on-site]

Horseback Riding

Ski-in, ski-out

BBQ grill

Laundry

Bicycle Rental

Fishing

Vending machine

Hiking

Garden

Yoga room

Mini Golf

Convenience Store (on site)

Pool Table

24-Hour Front Desk

Outdoor Pool (seasonal)

Smoke-free property

ATM on site

Pool

Free Wifi

Kids club

Water Park

Playground

Sauna

Fitness Center

Babysitting/Child Services

Ski School

Skiing

Ski service

Ticket Service

Indoor fireplace

Tennis Court

Golf course [on-site]

Horseback Riding

Ski-in, ski-out

BBQ grill

Laundry

Bicycle Rental

Fishing

Vending machine

Hiking

Garden

Yoga room

Mini Golf

Convenience Store (on site)

5 Available Room Types

Condo, 2 Bedrooms, 2 Bathrooms

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Daily housekeeping

Dining Area

Tea/Coffee Maker

Telephone

Towels

Fan

DVD/CD player

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Refrigerator

Fireplace

Dishwasher

Kitchen

Sitting Area

Microwave

Balcony/Terrace

Loft, 2 Bedrooms, 2 Bathrooms

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Daily housekeeping

Dining Area

Tea/Coffee Maker

Towels

Fan

DVD/CD player

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Refrigerator

Fireplace

Kitchen

Sitting Area

Microwave

Balcony/Terrace

Condo, 3 Bedrooms, 2 Bathrooms

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Daily housekeeping

Dining Area

Tea/Coffee Maker

Towels

Fan

DVD/CD player

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Refrigerator

Fireplace

Kitchen

Sitting Area

Microwave

Balcony/Terrace

Condo, 1 Bedroom

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Daily housekeeping

Dining Area

Tea/Coffee Maker

Telephone

Towels

Fan

DVD/CD player

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Refrigerator

Fireplace

Dishwasher

Kitchen

Sitting Area

Microwave

Balcony/Terrace

Studio

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Daily housekeeping

Dining Area

Tea/Coffee Maker

Towels

Fan

DVD/CD player

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Refrigerator

Fireplace

Kitchen

Sitting Area

Microwave

Balcony/Terrace

Facilities Details

Pool and Spa

Fitness Center

Outdoor Pool (seasonal)

Sauna

Parking and Transportation

Bicycle Rental

Food & Drink

Vending machine

Front Desk Services

Ticket Service

24-Hour Front Desk

ATM on site

Activities

Ski School

Skiing

Tennis Court

Horseback Riding

Fishing

Hiking

Mini Golf

Pool Table

Water Park

Entertainment and Family Services

Babysitting/Child Services

Ski service

Kids club

Playground

Smoke-free property

Shops

Convenience Store (on site)

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Indoor fireplace

Golf course [on-site]

Ski-in, ski-out

BBQ grill

Garden

Yoga room

Pool