Sunrise Ridge Waterfront Resort

I've only been checked in 1 hour and the place is very poor. Check in was supposed to be at 4 pm but room was not ready. Had to wait an extra 30 minutes. Other guests also waiting so we were not only ones. Pre check in asks you when you want to check in but they ignore that information. We asked for 3 pm but it means nothing. Tried to get pool towels and they said sorry we are out. Finally had to insist on extra room towels to use at pool. WiFi does not work. The code they give only works in main building and does not work at the suites. Very frustrating. Room is not really airconditioned as only one portable unit in living room area that does not have capacity to cool the two bedrooms. The parking they directed us to has no room. We had to park about a block away. So we are very very unhappy. I would recommend NOT booking this resort. Poor unfriendly service. Suite does not match the list of amenities.

The Resort itself is easily a 4 or 5 star depending on what you are looking for. I'm reviewing our specific Junior Suite 412-B and our disappointment on arriving to find out it did not have a BBQ on the patio (which website says all accommodation do) and the kitchen is not a full kitchen you can cook in, but a kitchenette (micro only). The website should make this very clear as well at time of booking as it is kind of expected at a beachside resort that you can cook your meals for the week. The fine print says it has a "kitchen" and highlights the microwave, but doesn't mention there isn't a stove or full size fridge. This suite was probably one of only 4 out of a 100-150 units (?) that didn't have a bbq on the patio! To further add dismay, this Suite in particular had its Bedroom window look out onto the stair landing, so there was no privacy and you couldn't sit in bed with the curtains open. Another knock on management was when I asked how I could clean the animal feces (rabbit I assume) off our patio so we could sit out there, they did not offer to get it cleaned for us, but told me where to find a broom! I had to mop my own patio! I'm sure the management will say if I read the fine print and innuendo on the website ("hotel" style) I could have discerned I wouldn't be able to cook my meals in this Junior Suite, but I think the expectation of the customer is you can cook your meals at least on a BBQ, and management should make it obvious you can't. A lot of good steaks got wasted!

Staff were friendly and helpful. Our only complaint was the portable air conditioner was very, very noisy and didn't cool the room as well as it should