The Beach Club Resort

Room 310 is a 1 bedroom suite with full kitchen and 1 1/2 baths. Layout wise, it is perfect. The fireplace was a nice touch and was used a little. The balcony overlooks Parksville Bay and provides a wonderful view which was quite enjoyable and used a lot. Downsides are what can only be described as one of the worst beds we’ve ever experienced. Definitely time for a new mattress! The room was sometimes noisy with kids running around in adjacent rooms. Housekeeping service was OK, but not consistent as far as when the rooms get cleaned. Parking can be problematic, as there were times when the garage was full. Restaurant food and drinks is a plus, and room service was excellent. All in all, we had a nice week there.

We booked two rooms at the Beach Club Resort from June 30 to July 2 for a Canada Day employee appreciation trip. Unfortunately, both rooms had a strong musty and unpleasant smell when we arrived. We reported it to the front desk, but the resort was fully booked and they were unable to move us. We opened the doors and tried to air out the rooms, but the accommodations were still not what we expected, particularly considering the price we paid. There was also a dispute after checkout regarding additional smoking charges applied to our rooms. Nobody in our group smokes, and we had reported smelling cigarette smoke coming from the area around our rooms during the stay. Resolving the charges took considerable time and effort, which added further frustration to an already disappointing experience. However, management ultimately reviewed the situation and reversed the additional charges, which we appreciate. Although the financial issue was eventually resolved, the condition of the rooms and the overall experience did not meet our expectations for a resort at this price point.

Amazing staff who bent over backwards to help fix a mistake that a third party booking company made. Their head of guest services Rob Williamson went to bat for me with this incredibly difficult third party travel service to get me refunded and rebooked - WAY BEYOND THE CALL OF DUTY! And this saved our vacation. And the other members of staff were amazing too! And what an awesome hotel in an incredible location 10 stars out of 5! 😉 We’ll be coming back for sure!