Heffley Boutique Inn

The front desk guy is the owner and I suppose he really doesn’t care if he gets repeat clientele as long as some fresh sucker walks through the door. Customer service is far below standard. Head over to the cahilty, the grand, anywhere but this place.

This property reminds me of my holidays at European ski resorts (chalet style), evidently accentuated by the German hotel manager/owner. I found him polite and pleasant, meeting the standards I have experienced in Europe. The property itself is a little aged, but everything worked and the WiFi signal was strong in my room. The beds were comfortable and daily housekeeping left everything nice and clean. We stayed during the Snowbombing Festival, so feared we would be kept up by loud people walking outside and music, but our room faced away from the main pedestrian road and we were not disturbed at all during our week-long stay. This is a great ski in/out resort, just across the street from the local supermarket. I would stay here again.

We stayed for one week. Upon check in, we were told that parking was $16/day. Their website did say that they had parking, but neglected to mention that you had to pay for it. We would've paid for it, but we were caught off guard. A little bit of upfront notice would've made a world of difference. Please be upfront with your services. The owner, Manfred seems like a nice enough man, but his wife was quite rude. We didn't have any wash cloths in our hotel room the first day. Manfred apologized and gave us a stack. The second day housekeeping took all of our towels and washcloths. They replaced the towels only with no washcloths. When we went down to ask for more, Manfred's wife was pretty put out by us asking for more washcloths and said that they don't provide them. The third day, one of the housekeeping staff said that they were short on washcloths and they were told not to put any in the rooms. If they would've just explained to us that they were short, we would've understood and made due. Instead we were treated with rudeness. A little bit of communication and niceness goes a long way. The hotel needs some updating. It is the cheapest hotel in the village, and you get what you pay for. The hot tub and sauna were not working or not available. The upside is that it is very convenient to get in and out skiing.