Canadian Princess Resort

Really great family rooms. Super comfortable. Definitely recommend. Views of the marina were great too.

Arriving at this hotel they told us our booking was cancelled (by the system..). We had a booking conformation but they told us they could not honour this for the price we got on our confirmed booking. They could however put us up for the night, since they had rooms vacant... So we did not have to sleep in our car on my birthday. After an hour debating they did offer to give us a better room, but they still made us pay 50 dollar extra than what we booked.

Front desk staff answering phones are hard to understand and incompetent. Instead of confirming the credit I have there through a Travelzoo voucher, they refuse to honor the voucher, they argue, they refuse to put me through to their managers, they use excuses like "I only work here" and when I told them I had already confirmed the value of my voucher with Travelzoo they persist in denying my credit and continue to be evasive and disputatious. The hotel may be lovely but their staff are awful.