Auberge Vancouver Hotel

4.0 / 5

•

837 West Hastings Street, Vancouver, British Columbia, Canada V6C 1B6

Reviews from Guests

4.0/5

898

Reviews

from real guests

JXR_UK

We stopped one night before a cruise and two nights after the cruise - it was a very quick walk to Canada Place. We were on the 8th and 9th floor and in both rooms there was no view (both looked at a wall) but we did only book a standard room. The room is well equipped with fridge, coffee machine and wet bar. The bathroom has shampoo, conditioner and body wash. Both rooms were clean. The pillows were awful (waaaay too soft) and offered no support. There was only one working elevator. The pool and hot tub were nice to visit.

Chelleren

What a beautiful hotel! The staff is very friendly. The room is spacious and decorated with modern accents. We thoroughly enjoyed the fitness center which included an amazing pool and hot tub. The location of the hotel made it easy to walk to the cruise terminal. One improvement should be additional signage outside the hotel. It was a little difficult for others in our travel group to find the entrance. Overall, this was a positive way to spend time in Vancouver!

D1914RLjg

The Auberge Vancouver hotel cancelled my reservation at 12:30 AM and sold me the same room for three times my original *prepaid* rate when I could find no other lodging. When I arrived, the Auberge Vancouver representative told me my reservation had been cancelled because I wasn’t able to check in until after 12:00 AM due to my flight being delayed. Trip Advisor staff contacted the hotel after I let them know what had happened. Trip Advisor sent me an email message to let me know the Auberge Vancouver representative told them the same thing, that the reservation was cancelled due to late checkin and that it could not be reinstated. When I contacted the Auberge Vancouver in the morning, a different representative sent me an email message stating I had been scammed by a hack of booking.com and that I never had a valid reservation with them to be cancelled. Get your stories straight. Thankfully, Trip Advisor intervened and were able to refund me the original prepaid amount minus the first day and are working on refunding the cost of my stay after the hotel canceled my reservation. I can understand that booking.com was hacked at some point. However, based on several other reviews, many other guests have experienced similar scenarios at this hotel over a long period of time. Why is there no safeguard in place for travelers yet? Why hasn’t Auberge Vancouver begun confirming reservations on their books to determine whether they are valid prior to guests arriving? The front desk person turned me away in the middle of the night when I told him I did not want to pay three times the rate for a room I had already paid for. He told me I might be able to find a room at the back packers hostel if I could make it over there (pointing). I was a solo female traveler in foreign country and it was 1:00 AM by then. What kind of establishment do you pride yourself to be? The Auberge Vancouver failed in that they had no regard for my basic safety. Not to mention I slept on a cot in my sister and brother in law’s hotel room at a different hotel for the duration of my trip because the other hotels I contacted had no vacancy.

Facilities Details

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Kids club

Hot Tub

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Turkish Spoken

Hot water linen and laundry washing

Daily Housekeeping

Japanese Spoken

Daily disinfection in all rooms

Security [24-hour]

Portuguese Spoken

Staff trained in safety protocol

Air conditioning in public area

Heating in public area

Non-smoking Rooms

Souvenir/Gift Shop

Ticket Service

Game Room

Suit Press

Laundry

Elevator

Room sanitization opt-out available

Anti-viral cleaning products

Swimming pool

Spanish Spoken

Free face masks

Croatian Spoken

Arabic Spoken

Indonesian Spoken

Ironing Service

Hungarian Spoken

Professional-grade sanitizing services

Shared stationery removed

Guest rooms seal after sanitization

Hebrew Spoken

Wi-Fi in public areas

Entertainment Staff

Doctor/nurse on call

Fax/Photocopying

Temperature check for guests and staff

Safe dining setup

Dry Cleaning

Malay Spoken

Cashless payment service

Hand sanitizer

Icelandic Spoken

24-Hour Front Desk

Library

Squash court

First aid kit

Sanitized kitchen and tableware items

Invoice provided

Russian Spoken

Terrace

Rooms sanitized between stays

Facilities for Disabled Guests

Protective screens in common areas

Korean Spoken

Car park [charges apply]

Physical distancing of at least 1 meter

Face coverings on staff

Tours

Chinese [Cantonese]

Contactless check-in/out

Nightclub/DJ

Daily disinfection in common areas

Smoke-free property

Special Diet Meals (upon request)

Chinese [Mandarin]

Room Service

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Kids club

Hot Tub

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Turkish Spoken

Hot water linen and laundry washing

Daily Housekeeping

Japanese Spoken

Daily disinfection in all rooms

Security [24-hour]

Portuguese Spoken

Staff trained in safety protocol

Air conditioning in public area

Heating in public area

Non-smoking Rooms

Souvenir/Gift Shop

Ticket Service

Game Room

Suit Press

10 Available Room Types

Deluxe Suite, 1 King Bed with Sofa bed, Harbor View

Deluxe Suite, 1 King Bed with Sofa bed, Harbor View

Non-smoking

Sleep comfort items

Close-caption TV

Electric Kettle

Laptop workspace

Air Conditioning

Dining Area

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Kitchenette

Telephone

Desk

Toiletries

Towels

Free Toiletries

Shower

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Sitting Area

Microwave

Free bottled water

Room service [24-hour]

Suite 1 King City view

22 Square Meter

Accessible vanities

Roll-in shower

Electric Kettle

Accessible toilet

Additional toilet

Bathrobes

Cleaning Products

Hair dryer

Mirror

Private bathroom

Shower chair

Free Toiletries

Towels

Walk-in shower

Free Wifi

Pool facilities

Cable Channels

Telephone

Adapter

Air Conditioning

Heating

Linens

Private Entrance

Sleep comfort items

Slippers

Socket near the bed

Alcohol

Tea/Coffee Maker

Dining Table

Free bottled water

Fruits/snacks

Microwave

Refrigerator

Wine glasses

Daily housekeeping

Desk

Extra Long Beds (> 6.5 ft)

Fold-up bed

Sitting Area

Dining Area

Sofa

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Fire extinguisher

Safe

Locker

Safety/security feature

Smoke detector

Kitchenette

Shower

Deluxe Double City View

22 Square Meter

Close-caption TV

Electric Kettle

Additional toilet

Bathrobes

Cleaning Products

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

iPod dock

Pool facilities

Cable Channels

Telephone

Adapter

Air Conditioning

Fan

Heating

Linens

Private Entrance

Sleep comfort items

Slippers

Socket near the bed

Alcohol

Tea/Coffee Maker

Dining Table

Free bottled water

Fruits/snacks

Kitchenware

Microwave

Refrigerator

Wine glasses

Daily housekeeping

Desk

Extra Long Beds (> 6.5 ft)

Sitting Area

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Fire extinguisher

Safe

Locker

Safety/security feature

Smoke detector

Kitchenette

Shower

Deluxe King City View

20 Square Meter

Close-caption TV

Electric Kettle

Additional toilet

Bathrobes

Cleaning Products

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

iPod dock

Pool facilities

Cable Channels

Telephone

Adapter

Air Conditioning

Fan

Heating

Linens

Private Entrance

Sleep comfort items

Slippers

Socket near the bed

Alcohol

Tea/Coffee Maker

Dining Table

Free bottled water

Fruits/snacks

Full kitchen

Kitchenware

Microwave

Refrigerator

Wine glasses

Daily housekeeping

Desk

Extra Long Beds (> 6.5 ft)

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Fire extinguisher

Safe

Locker

Safety/security feature

Smoke detector

Kitchenette

Shower

Deluxe Room, 1 King Bed

Non-smoking

Sleep comfort items

Close-caption TV

Electric Kettle

Laptop workspace

Air Conditioning

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Kitchenette

Telephone

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Shower

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Sitting Area

Microwave

Free bottled water

Room service [24-hour]

Facilities Details

Pool and Spa

Hot Tub

Sauna

Fitness Center

Food & Drink

Breakfast service

Bar

Special Diet Meals (upon request)

Room Service

Front Desk Services

Ticket Service

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Heating in public area

Entertainment Staff

Invoice provided

Contactless check-in/out

Nightclub/DJ

Smoke-free property

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Souvenir/Gift Shop

Common Areas

Game Room

Library

Terrace

Cleaning Services

Hot water linen and laundry washing

Daily Housekeeping

Daily disinfection in all rooms

Staff trained in safety protocol

Suit Press

Laundry

Room sanitization opt-out available

Anti-viral cleaning products

Free face masks

Ironing Service

Professional-grade sanitizing services

Shared stationery removed

Guest rooms seal after sanitization

Doctor/nurse on call

Temperature check for guests and staff

Safe dining setup

Dry Cleaning

Cashless payment service

Hand sanitizer

First aid kit

Sanitized kitchen and tableware items

Rooms sanitized between stays

Protective screens in common areas

Physical distancing of at least 1 meter

Face coverings on staff

Daily disinfection in common areas

Languages Spoken

English Spoken

Turkish Spoken

Japanese Spoken

Portuguese Spoken

Spanish Spoken

Croatian Spoken

Arabic Spoken

Indonesian Spoken

Hungarian Spoken

Hebrew Spoken

Malay Spoken

Icelandic Spoken

Russian Spoken

Korean Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Security [24-hour]

Non-smoking Rooms

Check-in [24-hour]

Elevator

Swimming pool

Squash court

Designated Smoking Area

Facilities for Disabled Guests

Car park [charges apply]

Tours