Holiday Inn Vancouver Centre

Very good hotel, quiet, well-equipped, comfortable, and clean. Maybe a little poorly located in relation to the actual center of Vancouver, but easy to get to by Uber or by figuring out the buses. Very good breakfast, whether à la carte or buffet, it was varied! The staff is kind, polite, and very helpful!

We had originally booked this hotel about five months in advance through a third-party booking platform, as accommodation in Vancouver was already extremely limited due to the FIFA World Cup. Our plan at that time was to use the hotel as a base for visiting destinations such as Whistler and Banff. Several months later, after finalizing our flights and other transportation arrangements, we realized that staying at an airport hotel with a shuttle service would better suit our itinerary. Unfortunately, because the reservation had been made so far in advance, we mistakenly believed it had already been canceled. During our trip, we happened to notice a reminder email from the booking platform, only to discover that the free cancellation deadline had passed by just one day. Since the reservation involved a significant amount of money, we contacted the hotel’s Reservations Department, explained the situation honestly, and mentioned that we were IHG Diamond Elite members. To our surprise, a gentleman from the Reservations Department listened patiently, showed genuine understanding, and kindly arranged a complimentary cancellation. His decision not only saved us from a considerable financial loss, but also made us truly feel that loyal guests are valued and treated with care. More importantly, it demonstrated that this hotel places guest satisfaction and long-term relationships above simply enforcing policy. We sincerely appreciate the kindness, professionalism, and understanding shown by this gentleman and the hotel. Exceptional customer service like this leaves a far deeper impression than any hotel facility ever could. Policies are important, but the way a hotel treats its guests when unexpected situations arise is what truly defines its hospitality. This hotel demonstrated exactly that. Thank you once again.

Genuine 3 star no frills hotel - you get what you pay for . Good location - friendly staff and a Coin operated Laundry facilities onsite (very handy when you’re travelling) . Can’t fault it for the price.