BEST WESTERN PLUS Carlton Plaz

Room very late ready to check in. Very loud music from the nightclub in the hotel until late at night. Parking not near the hotel and additional charges.

I stayed here and honestly felt like I was sleeping on the street. The room was extremely noisy, and the only “solution” offered was earplugs that would probably hurt your ears if you used them. The night auditor didn’t seem to understand anything I was explaining, and there was zero customer service from him. I clearly told the receptionist who check me in that I have back pain and need at least a king‑size bed. Instead of trying to help, or to just say “let me check what I can do” but no effort at all. Very weak service and no customer‑care touch. The only positive part of my stay was the morning shift receptionist, who actually listened, apologized, and showed empathy when he heard what happened. The supervisor was also kind and approved a late checkout for me, which I appreciated. But overall, the night experience and the lack of care made the stay disappointing.

Silvia gave the best customer service ever! She is amazing! I had booked through a booking website and had issues with my booking. Silvia spent hours on the phone helping me get it sorted and emailed me promptly to keep me informed! She was so kind and helpful I appreciated it very much!