Marriott Victoria Inner Harbour

Nice hotel, friendly staff, pricey as expected for downtown Victoria, clean good size rooms and comfortable beds, some elevators need sprucing up, beautifull pool, perfect for doing laps, well located hotel eventhough there’s heavy construction going on across the street..just a few minutes walk from everything…

The location is very convenient for getting to the Inner Harbour, sightseeing, shopping and transit. All of the staff were professional and friendly, from check-in, to M lounge, to housekeeping. A nice touch was when I arrived early to check in, the reception arranged to keep my bags for me while I went out, and offered delivered them to my room when it was ready. The only major issue was the WiFi. It didn’t work at all while I was in my room. It said was connected, but I was getting error messages that I had no wifi connection. Annoying when it’s advertised as an amenity, it should be reliable.

I am a Marriott Titanium Elite member and have stayed at many Marriott properties, but this was one of the most uncomfortable and intrusive experiences I’ve had. Despite having a Do Not Disturb sign clearly displayed, hotel staff entered my room without my consent, later explaining that it was a “wellness check” required when a room has not received housekeeping service for three consecutive days. However, no attempt was made to call my phone, leave a voicemail, or contact me in any way before entering. In an era where every guest provides a phone number at check-in, this should have been the first and most basic step. Entering a guest’s room while Do Not Disturb is displayed is a serious violation of privacy. Additionally, I had requested and received towels directly the day before, and I had declined housekeeping at check-in, which contradicts the claim that my room had not been serviced for three days. To make matters more confusing, management later focused their response on the presence of my service dog, asking me to confirm if I was traveling with a dog. However, my service dog was present with me at check-in, so it is unclear why this suddenly became a concern or why it was brought up after the unauthorized entry. What was most disappointing was the response from Danielle Powell, Director of Operations, who repeatedly justified the situation rather than offering a sincere apology for the intrusion. The tone of the communication felt confrontational rather than customer-focused. Overall, this hotel is a very poor representation of the Marriott brand. Privacy and respect are fundamental expectations when staying at a hotel — especially when a Do Not Disturb sign is clearly displayed. Unfortunately, that basic expectation was not respected here.