The Fairmont Empress Victoria

We arrived at 1:00 expecting to check in, clerk said room not ready, I showed her room reservation showing check in tine of noon, she was not interested, offered a different room for more money...

My wife and I had a rocky start with our check-in, experiencing a miscommunication about the time our room was ready. We weren’t completely happy with this, as well as some other small grievances...

Beware this hotel is gigantic and if you are old or handicapped ie need a wheelchair at the airport you may request a room near a elevator. We are elderly and had a 10 minute walk to a elevator...