The Aspens by Whistler Premier

Avoid this accommodation altogether. It is highly unreliable if you are planning a vacation especially during peak vacation season. Even if you book months in advance they can... and will cancel your reservation a week before your trip. It is also a hassle as in the weeks prior they repeatedly ask you to login in to fill out information and update user profiles. High maintenance and extremely unreliable booking at this location!! Book elsewhere if you want to have a reliable place to stay.

1. The Aspens do not post on Booking.com (so be aware on all other platforms!) when all their amenities are out, so you could book a visit and be absolutely disappointed when you visit. They think a message 2 days before you arrive, when you already booked months in advance is good enough. Even when it states in bold print “no refunds”, yet they’ll say you could’ve canceled your visit at any time instead of issue a refund. 2. They have no care about what the rooms look like or about any of the amenities inside the rooms. Our room had 1 broken tv, only the small one the living room worked. They had a dvd player but it had zero remote so we couldn’t even utilize it. The patio had maintenance debris on it, paint cans, broken broom handle, some weird metal sign, all shoved in the corner and expected to be alright. There was also dirty socks under the bed from I imagine the last guest who visited…. Doesn’t make me feel like these rooms are cleaned well! 3. The first day of arrival, I go to open the screen door because it is quite toasty in there…. And the whole screen door falls on to me! It wasn’t even on the rail, it was literally just propped up. Completely unsafe, god forbid a child or an elderly person was the one opening it! 4. They were doing some serious maintenance work on their lobby floor. They were using strong heavy duty tile and grout cleaner as well as a sealer and coating remover which the fumes filled the entire 1st floor lobby with a nauseating scent that burns the nose. They are extremely toxic if inhaled, they are supposed to be used in an open space with top tier ventilation happening. They were using these chemicals in the lobby with only two doors to the outside open and multiple little fans up….. you could smell this chemical all the way down to the guest rooms. It was awful and headache inducing. Non of the workers had a mask on while using these chemicals, they had paint chips flying around while the buffer machine was going. The poor staff were down there working through that environment and they didn’t even have masks on themselves. Which brings me to complaint #5. 5. It was extremely hard to find a front desk staff member, we searched around for 30 mins on the first floor lobby area looking for help. And yes as frustrating as that was, I honestly don’t blame them! I wouldn’t want to be forced to stand there and inhale those toxic fumes either. All in all, this was the worst stay of our lives. It is truly unfortunate how not only the Operations Manager Hannah Grantham but also the other Operations Manager Taylor Brown think this is alright. That this god awful experience of being in the Aspens hotel was suffice. They both agreed that only 10% of a refund when I paid almost $500 American for this supposed to be special last trip with our grandparents was “suffice” and that Taylor “believes that this offer remains fair and appropriate”.

The aspens is a good hotel to stay at of you are looking for ski holiday. My family went to the aspens and had a great time. The staff are very nice, you get a good view, and there is much to do in the area. It is ski in/ski out place which was good for me as we hired skis and would ski down to the lift to start our day, which at the end of we could just give our skis back to the staff and they would store them. It is very close to the whistler village only about a 5-minute walk which is very scenic going through trees and over a nice bridge. The rooms are neat and have comfortable beds in.