Ascendence Harbourside Mansion B&B

Booked this Air BnB through the website. Terrible customer service received. Attended the location on the date we booked to be faced with “Closed” signs all over the property and notices saying that they are not honouring AirBnB bookings. Absolutely horrific customer service. What a way to ruin a weekend trip with people travelling from across the maritimes. This left our entire group without a place to stay at incredibly short notice. At least have the guts to contact people who have booked if you don’t plan on honouring their payment. Efforts were made to reach out to the owners prior to arriving however they did not get back to us. Don’t book here. Use your money elsewhere unless you enjoy getting ripped off.

We were there for 2 week it was really quite and owners were always ask if we needed anything. Breakfast was also really good. We really enjoyed ourself. I would recommended this place to anyone who wanted to stay in w bed and breakfast

I did not sleep in the B&B. I left as soon as I could, I slept in my car and never came back. The inner sheets and pillows had not been washed, with human hair and mice poop, the towels smelled bad, the floors had not been cleaned, and mice pee stains were everywhere. Empty shampoo and body soap dispensers. Not only was there someone self-quarantining in a room nearby, the woman owner coughed several times and her husband talked to me without a mask. They lived upstairs and could be heard, and so could the mice. I was horrified by the experience. I did not confront the owners because they were decently nice and the only thing I would have wanted was a refund. My credit card just got charged $68, which the owner said was cheap for a renovating suite. It was $68 thrown away for an inhospitable place.