Best Western Mermaid Yarmouth

We stayed here (Jan 15th)the night before my husband test at the hospital, which was the next day at 11:15. It was a cold day -5. When we went to our room, at 3:30pm. it was very cold. The heater was...

This hotel which is actually a motel isn't a good representation of a BW property. It shouldn't be branded BW. It's obviously dated, and the rooms could use some work. The toilet itself was loose...

Staff advised over phone that our room would be available for an early check-in. So, we left an event early. When we arrived at the stated check-in time, the room wasn’t ready (not yet cleaned) . We...