COMFORT INN & SUITES

We stayed here several years ago, but since then, the hotel has been renovated with an updated/modern motif. The room was large with 2 queen beds. Staff were very accommodating as we were on the 1st floor as requested. The beds were comfortable, and the hot buffet was enjoyable. It was crowded as they were booked solid for Saturday night, so we sat in the lobby area rather than the dining area per se.

I stayed at the Comfort Inn & Suites in Barrie, Ontario on December 2nd. On the morning of December 3rd, at approximately 6:30 a.m., my Land Cruiser was broken into and an attempted theft occurred. The rear window was smashed and the dashboard damaged. As a result, my vehicle had to be towed to the local dealership for repairs. Being from New Brunswick, I had nowhere else to go, so I stayed an additional night at the same rate of $109 plus taxes. The following day, with a late checkout of noon, my vehicle was still not ready. I was then charged $178.47 plus an additional $44.50 for staying past the checkout time. Only two hours later, my vehicle was ready, at which point I packed up and checked out. Despite the circumstances and the fact that I was essentially stranded due to a crime that occurred on your property, no consideration or reduction was offered. I was simply told “too bad.” This was extremely disappointing and reflects very poorly on your customer service. Charging a guest full price under these circumstances—especially when they have no choice but to remain in your city—shows a lack of compassion and flexibility. I sincerely hope other guests do not have to experience something similar. Marc Fortier New Brunswick

This hotel needs a makeover desperately. From the potholed entrance to the tires furniture and windows, daily cleaning is not enough. It seems heavily used by sports teams which explains it in part. The staff do their best. Bed is comfortable and the room at night was surprisingly quiet. Breakfast so so. Overpriced for what you get