FAIRFIELD INN & SUITES TORONTO BRAMPTON

Mixed feelings about our stay. Lobby is modern and our reception agent, a gentleman, was extremely accommodating and kind. Felt we received a warm welcome. Our room had been updated however the noisy air conditioning window unit prevented a good night of sleep. It kept going on and off constantly. The temperature went from cold to too hot the whole time. Windows are sealed shut so,if you fancy some fresh air you are out of luck. Our king size bed was brilliant - so comfortable! The bathroom needed upgrading…who takes a bath in a hotel and this it looked dirty. The pool was questionable…big sports teams in the hotel (very noisy and disruptive). Pool water was steel-grey in colour and not clear and fresh as it should bd. The spa tub was much too hot. Would have appreciated an electric car plug-in facility for guests but there.

Giving it 2 Stars because the lady who checked me in was nice. However, employees are not aware of their policies hence I was given wrong information. The hotel charges a pet fee for service animals which is a first for me and i was told no fee for service animals on the chat I had with the hotel. I requested for an early arrival and I was told there's a charge but again I was not aware as I was never charged by Marriott because I've been a Gold Elite member for how many years. It's also the first time I've done a bad review on google as I use this platform to praise good service. The employees at the front desk told me I was misinformed and they have to charge me. Attached will be videos of the room I got without complaints. The employees that I spoke to needs more Customer Service training. Even their managers lack interpersonal and service recovery skills.

The room was updated and clean, the pool was kind of dirty when we went in there was even a bandaid at the bottom of the pool, but the water slide was fun. The views from the room is non existent as it’s in an industrial area. The breakfast was good.