Best Western Burlington Inn And Suites

Great hotel with clean, spacious, and comfortable rooms. The staff was helpful and friendly. Check-in was smooth. Very convenient location that has a large choice of restaurants and shopping nearby. The pool and sauna have been beautifully renovated - modern, relaxing, and the perfect place to unwind after a busy day - bring swimwear! From now on, this will be my home away from home when I am in the Burlington/Toronto area.

Very nice hotel with excellent friendly service from all the staff that we met, especially Parveen. Very clean, excellent breakfast. A little oasis away from home. Can't think of anything negative. When we come back to Burlington we will surely stay there again.

I stayed at the hotel for six nights Jan 16-21. I Spent over $1000. It was bitterly cold. Monday morning, midway through my stay, the hotel shut off the water for almost a full day from 10:00-3:30 pm. This forced me out of my room. I had to go elsewhere to work. (No working toilets. No water for coffee.) There was nothing nearby, so I had to drive into the business section of the area. The hotel charged me the full rate for waterless Monday, (about $171.00), and claimed it had no control over the water issue, even though the water had been fine all weekend. Coincidentally, the hotel was full all weekend with families participating in a local sports tournament. There wasn't any water emergency while they were there. It was only Monday morning, when the hotel was now almost empty that the water issue sprung up. We were notified, in advance, via a notice that was posted on Sunday. The majority of guests had checked out Sunday afternoon or Monday morning. Not because of the water issue. Even the breakfast service Monday morning was fine, leading up to the 10:00 a.m. shutdown. Again, it was clearly not an emergency. Likely a scheduled service call set up in advance when the hotel was likely to be much less crowded. As it was. Which makes sense. That's when I would schedule the service call. But, when I complained about being charged the full rate for a room I could not use for six (6) hours, this is where management dropped the ball and tried to fake me out with gobbledegook about factors beyond its control. Nice try, folks. The hotel then tried to pawn off my complaint by offering a paltry amount of reward points worth $38. This was to offset the inconvenience of having to leave my room on the one hand, and being gouged on the price of the room on the other. (It didn't seem to matter to hotel management that I'm not a member of the reward program. Now I admit, if the hotel had offered me a more generous sum of points which got me closer to a free night somewhere, I might have been tempted to join the reward program. But the paltry amount was just insulting). The hotel claims it can ONLY offer compensation in the form of points. I suspect this is false as well. It is what the hotel would like you to believe. Very unethical practice in my opinion based on 55 years of business travel at home in Canada, and in over 45 countries abroad. And very harmful to Best Western's brand of excellence. Buyer beware. This hotel plays loose and fast with the rules we have come to expect and accept. A good hotel will usually offer you generous compensation to maintain your loyalty. Even when the circumstances are beyond its control, because they care about your return business, and positive word of mouth in a very competitive field.