Motel 6 Toronto West Burlington Hamilton

If it was possible to give negative stars I would. We needed a short term stay for a family member so needed something close by and boy what a mistake. Where to begin…..first off it’s used as temporary housing for the less fortunate. I witnessed people looking through garbages for food in the hallway. The cops were there once and they drop off food donations from Tim Hortons for the people staying here. I am not saying these people caused any issues for us personally but not something you expect to see when you are a full price paying guest. If you’re using this as a homeless shelter you should not be renting this out for the general public. Secondly the rooms are downright dangerous. The door of the bathroom was completely off the hinges and I was worried the entire door would come crashing down. The deadbolt didn’t work and this was the second room that my family member was moved to. Thirdly the rooms are just gross and most likely have bedbugs as bites were found on the legs. After taking off the sheets it was absolutely disgusting. And if that’s not enough. The most disgusting part was that as we had booked for a few nights they refused to fully refund when we checked out early pulling some bs that you lose the discounted rate you got for the extra nights and they charge you full price for the nights that you did stay. The fact they try to charge $140 per night for this place is truly laughable. Stay far far away. I will be fighting for a full refund but wanted to get my family member out of there as fast as possible for their safety. They also still owe us back over $200 for the unused nights but we just wanted out ASAP

Staff need more training on etiquette, front desk staff were inattentive, when asking question about lack of towels she was texting not focused on customer.

I got locked out of my room five times in two days because of malfunctioning key cards. Each time, staff blamed me and told me it was “normal.” Absolutely horrible experience. Zero accountability, zero security. I emailed them — their response? “It happens.” Disgraceful. This is the most stressful, unprofessional stay I’ve ever had.