Homewood Suites Cambridge Waterloo

Pros: Location. Away from the busy part of town. Staff very friendly. Lobby area well kept. Breakfast good. Loved the fireplace in the room. Comfortable bed, sofa. Cons: 3rd floor - icemaker has rust around it, the ice I got tasted weird - when was the last time it was cleaned?? Hallways always hot - saw the temp was always between 78-82 degrees, so when walking to my room, was sweating a lot! I stayed in the 319 suite - had some issues that I did bring attention to staff about. in tub found dead bugs, the jetting part didnt look that clean, so decided not to use it. Decor - one of the pictures needed repair, tape falling off (not a big deal, just a thought). Shower tile had dirt on it - took a wipe and removed some of it - needs a good spraying and brush. Bedspread looks very worn out - needs replacing. The TV next to the bathroom needs to be smaller as it is sticking out beyond the wall - kept running into it going to the bathroom. Needs more usb ports - only one on the desk and wanted to charge my phone next to the bed. Living room lampshade needs to be replaced or clean - there were 2 large dark spots on it. Lightbulb in fan over the bed needs to be replaced.

I requested to be on the first floor back in August for my October stay, which they claimed to never see. So I was moved to a studio suite (from a one bedroom) which was fine. I had to go back the next morning to talk to front desk about change of rate. The RUDE front desk person just scoffed at me that it wasn’t even that much of a price difference. Like I shouldn’t have even come to bother her about changing the rate. I told her as soon as I checked in last night that I did a mock reservation so I knew what the price difference was going to be and she wouldn’t accept the rate. Accused me of using a different property for that rate because she couldn’t find that rate. She kept going back to talk to the manager who couldn’t even bother coming out to speak to me. I requested to speak to the manager after we came back from our appointment. She wasn’t any friendlier with her forced fake smile, just told me the rate is what they changed it too. She emailed me the next day after my husband left a review. So I replied at how rude the front desk girl was. No reply. Not surprised. We won’t be returning, just sorry I wasted a week of my time at this hotel.

Time to renovate ! Expensive ! American owned! Sorry! WINDOWS OUTLOOKING HOTEL FILTHY!other hotels in area over same services breakfast for quality price!