Comfort Inn St Catherines

In late August, my husband traveled to the St. Catharines area for work. Prior to his arrival, I contacted several hotels, including the Comfort Inn St. Catherine’s . I spoke with a staff member named Mini, who was very pleasant and assured me that my husband could leave his car parked behind the hotel for several weeks while he worked, with the understanding that he would stay at the hotel once his job was completed. She specifically mentioned that there was space behind the property and that “nobody will even know it’s there.” Based on this assurance, my husband chose to stay at the Comfort Inn. However, we were shocked to receive a call from a local towing company informing us that the car had been towed—at a cost of $1,000. When I contacted the hotel to clarify, I was told that Mini denied ever making such a statement. Unfortunately, my concerns were dismissed, and I was left to deal with the towing company directly. This experience has been extremely frustrating and disappointing. It is disheartening to realize that the principle of “the customer is always right” does not remotely to apply at the Comfort Inn St. Catherine

Beautifully renovated, exceptionally clean and quiet hotel in great location. Easy check-in and check-out, friendly staff. Restaurant right next door! Tons of free parking on site. Comfortable bed. TV equipped with great apps and free wifi. Excellent experience. Would absolutely stay here again.

Go somewhere else!! We got our car broken into and all my belongings stolen. They had a special key fob to get access to my new car. The hotel didn’t care and neither did the cops. Other cars got broken into and even the restaurant workers saw people trying to access cars at 2 in the afternoon. Go somewhere safer. We were parked two doors down from the front desk . Unbelievable!!!