Embassy Suites Hotel Niagara Falls

So sad. Showed up from out of state. First said our room was flooded. Sent us across the street. Said rooms were $169. Actually they were $299. Finally at 11pm we got in our room, got stuck in an elevator. All 3 elevators were not working. We were on the floor-family of 5. Went back to the sand manager -to Amanda for help- she had to memory. There never was a flood, they said they can’t guarantee rooms even if you pat advance, would not help get a no hotel and lied about talking to us before. If you over book- at least put your guests in a safe hotel. What a way to start a vacation. Overpriced hotels, lying service members and the unwillingness to help a family at 11:30pm at night. Do better Hyatt. Train your staff to problem solve rather than lie and toss families into a new town in the middle of the night. Would not stay here again.

The staff are courteous and friendly! O enjoyed our stay. There is so much to do around the hotel. We had a great time! Our view of the Falls was outstanding,!

We had a premium falls view room, loved it! We had breakfast in the onsite restaurant every day, the food was very good and the staff was attentive and friendly. Check in was easy, they had ample people working for the number of people checking in.