Holiday Inn Express 1000 Islands

I would avoid this hotel. Bathroom was dirty when we arrived, it was cleaned but it was unacceptable. We booked a room without a view, which I understand to be a car park or similar but we got a black wall 25cm away from our window, we ask for an alternative but no one on duty could help. Asked to speak to manager but I am still waiting

Two nights mid-week in a King Suite. We stay at a lot of hotels over the year, mostly Best Western, and this is probably the nicest one we've stayed at. Great staff, clean comfortable room, indoor pool, excercise room, and a much better than average buffet breakfast. Well situated on the outskirts of town, but close to boat cruises, the casino and the border. As Arnold says..........

First of all, we book lots via IHG, many Holiday Inns and I have never been treated so badly and had a hotel obviously try and take advantage of us before. In point form to try and keep it brief, - At 3 PM in the afternoon to ask if we might move this reservation to another Holiday Inn so we could make better time and move further east. I was exceptionally nice and was shocked to hear a front desk guy named Brandon get aggressive saying that if we cancelled, there would be no refund. I never did cancel this room, important point - we arrived at Gananoque Inn and I dropped my wife and son at the door, they came out to say that the hotel had cancelled our room, sold to another, and that they had to fight with the front desk staff to get a refund. They were actually going to rent the room twice, claiming that we cancelled and we didn't deserve the refund and now the hotel was full. Wow - Since there was no paperwork to confirm the money was refunded, I decided to go back in to get proof they would refund. With this crew, I was dubious the money would come. The lady that worked with Brandon told me it was refunded, but it shouldn't be and it was my fault and that she heard the whole conversation I had with Brandon. For the next 10 minutes, I debated with her and told her the biggest problem here "We are not bad people, we are good maritimers. You have forgotten that customers are supposed to be your focus". They were on our speakerphone in the car, and my wife and family all agreed there was no way this could be confused with a cancellation. Also, there was no email or verbal cue of this. - On reading other reviews, my suspicions are confirmed, this is not the first time this has happened. WARNING TO OTHERS - BE CAREFUL here.