Ventura Inn & Suites Hamilton

Very well presented and good size suite within walking distance of eateries and main shopping area. Off street parking (some undercover) Very comfortable

I really wanted to give this Hotel a positive review, but their awful customer service really lets them down. Based on the good reviews we booked this hotel for a 1 night stay, although rather dated and certainly 3 star, it was clean and comfortable. But oh my goodness, just as we were just about to head down to reception to check out at 10am there was a forceful knock at the door, “housekeeping, its 10am you need to check out now. That’s fine, no problem, just doing a final check (we’d got the clear hint earlier when she was vacuuming the hall at 9:00am and deliberately banging the vacuum against our room door to ensure we were up already). Next minute at 10:02am the room phone rings, “Hello, have you checked out already its 10am? “, Its 10:02am I replied, how can we have checked out already if I am talking on the room phone to you? We are on our way down. Never, in hundreds of hotels, across the world, have we been treated in such a way, its 10am precisely, your time’s up, now get out of our hotel. As a middle-aged couple, we are not accustomed to being treated as irresponsible guests, we left feeling completely unwelcome. Needless to say we will never be staying here again, a nice location for the price but the rudest most inhospitable staff, I have ever encountered (especially the indignant housekeeping staff). No customer service or even common manners. How disappointing.

Friendly welcoming staff. Our overnight stay was clean and comfortable . Plenty of parking. Beautifully lit up at night. In walking distance of supermarkets. Central to places we needed to be . Thank you ventura.