Residence & Conference Centre - Kitchener-Waterloo

Worst stay ever! Management especially Holly was very unprofessional and rud. I complained about many issues and she just didn’t seem to care. Security at the hotel was horrible also. Makes were extremely aggressive and rude also. Stay elsewhere if you can. As a manager of a hotel my stay was unacceptable and not up to standards. I hope they never treat another guest the way I was treated.

We stayed here for 3 nights for a convention taking place in Kitchener. It was very comfortable, clean and affordable. The unit has a full-size fridge and a microwave in the kitchenette; you need to provide your own kitchen tools, dishes, etc.(we bring an electric hot-plate/burner to cook on). Lots of free parking. There is a grocery store (Zehr's) just 2 kilometers away, as well as a Shoppers Drug Mart and LCBO. The staff are very helpful and it seems to be well managed. We have stayed at this property while attending at least 4 previous conventions.

Very basic accommodation, but clean and spacious. Beds are surprisingly good. Very close to highway, but you don't hear it. They don't have any food available, but there's a McD across the road and Piza delivery. There's a big supermarket (Zehrs) approximately 5 minutes driving from the hotel if you take Homer Watson Blvd to NW (farther from the 401). Walls are thin, so if you're "blessed" with noisy members, you might kiss your sleep goodbye. What puzzled me to no end was lack of either kettle or coffee machine in the suite. They have coffee and hot water downstairs, but don't refill often enough, so you can't have a cup of tea or coffee. There's no cutlery in rooms at all (we forgot to bring our own plastic cutlery and had to improvise, as stores were closed already when we arrived).