Holiday Inn Express London Downtown

Lots of poor reviews for this hotel based on the neighbourhood - welcome to downtown London! There's a few hotels on this same strip, they all have the same challenges, Sandman is a solid choice and very good value. My wife and I never felt unsafe, there are lots of security measures that the hotel has put in place. The hotel itself is a little dated, but very well kept. We opted for the King Suite and it was impeccably clean, quiet, comfortable, and very well appointed. Even the provided breakfast was a pleasant surprise with some premium options. Absolutely would not hesitate to stay here again, and will recommend it to others. Thank you to the excellent and super friendly staff for making our stay so enjoyable!

Safety is compromised. Do not stay here. It is beside a shelter and the community hangs around the hotel despite police clearing it. I specifically asked the hotel when I booked and was told it was not an issue. That was false. I had to explain the fentanyl fold to my kid. I had to explain why we were not going out for dinner and ordered Uber Eats as I did not feel safe walking 5 min to the restaurant as a female. The hotel is dilapidated. The poor lighting hides the sins (stains, uncleaned coffeemaker, couch pillow was wet). At 4am, someone tried our hotel door. It was beside a stairwell where we had seen men just standing in the stairwell. My daughter and I flew out of bed. I had even put a chair in front of the door. That is how unsafe I felt.

Go Somewhere Else There are several floors filled with middle east refugees (living in the hotel) and kids running all over making noise, pulling fire alarms, pressing elevator buttons etc. If you want a peaceful quiet stay don't come here. The middle east managers are really bad people and terrible to deal with. All the carpets are very dirty, stained and smell. The wallpaper is falling off the walls. There are homeless people and people high on drugs lining both sides of the hotel. The very small exercise room has 2 broken machines of the 4 machines in there. The cleaning looks low quality and suspicious for left behind germs. The food in the breakfast room is low quality, high sugar, high salt and not the freshest. Don't fall for the low room price....there is a reason it's low