Best Western Plus Toronto Airport

Awesome friendly professional staff. Clean rooms. Warm and quiet atmosphere. Fitness room , pool and hot tub. Shuttle to and from airport. Parked vehicle for our time away and had no issues. We feel we got good valve for what we paid.

Run down rooms, beds that need to be replaced and paper thin walls. Guess it was clean but when the carpet is as worn out as our room was you can sweep it clean. Worst aspect was the lack of customer service. We called for the shuttle to pick us up be, and were told it be approximately 45 minutes before they could get us. We went to the pick up location and after no shuttle 15 minutes past our pick up time we called the hotel back. Turns out the “shuttle had a breakdown” but would there in another 10 minutes. Ended up having to take an Uber. As we had to stand at hotel shuttle spot for 30 minutes I can attest that the Holiday Inn Express, Hilton and 4 Points have numerous shuttles that will pick you up in a timely manner as we witnessed them. Guess the shuttle back was better but after being told to be in the lobby 10 minutes before our scheduled departure, their shuttle was still 5 minutes late pulling up for our scheduled time. Kind of funny since we were leaving at 5:40am so was in the shuttle was in the parking lot. One consistent was their desk staff could care less. Don’t waste your money at this place.

A comfortable stay, close to the airport. The property offers free parking if you have a vehicle, and a free shuttle to the airport if you need transportation. The onsite restaurant / lounge has a great menu and offers great happy hour drink prices. There were some questionable small stains on the wall between the beds which we were unable to remove, but other than that, very clean overall.