QUALITY INN & SUITES AIRPORT

I went to this hotel in Toronto on the 30th to resolve the issue in person and argued with front desk staff Na***sh for two and a half hours. I presented official booking screenshots and the hotel’s written policies, yet this staff member kept changing excuses and told inconsistent lies: claiming my three bookings had mismatched dates, invalid order numbers, that I called on the 29th to reserve rooms, and even that Booking.com never sent them any reservation information. After checking records on Booking.com, we found the hotel fraudulently marked all three of my unoccupied rooms as checked-in without my consent. They clearly intended to charge me full payment while reselling the rooms to other guests for double profit. Terrible unethical operation, strongly advise everyone to avoid this hotel.

The room was clean, yes, but we had booked a suite. Unfortunately, these face the highway, and since the windows are not soundproof, it was very loud, so he advised us against it and offered a much smaller room instead. However, there was no refund. At the pool, there were no towels; only after we asked at the reception three times while soaking wet did we receive towels. In the room, the beds were not made, and I had to order fresh towels at the reception, as the maid does not provide any. Very strange.

The hotel is close to the airport and offers shuttle to and from the airport, but reservations are required in advance. We stayed in an apt with 2 Queen beds on the 1st floor which was quite small and had a horrible smell of chulé, I believe it is because the carpet is old or dirty. I smell really bad, from those hotels with old carpet (although I believe the hotel is relatively new). Small window and beds ok. The reservation was for 4 people only had 3 kits of towels. We had to ask for another kit and we were immediately treated. The hotel has a small sink, microwave, fridge bar and coffee maker. There is no room service or lunch and dinner service. Breakfast in a compact style, without many varieties, but offering the basics. Hotel is close to restaurants that you can walk if you want to dine. The front desk guys never smile. We seem to be bothering when you ask for information. The girls were more sympathetic. I do not recommend this hotel, for the bad smell of the room. It has an indoors pool that allows to relax.