Best Western Plus Macies

The staff here are AMAZING....however the organization is failing HARD. We were overcharged for our room....being billed $1100 when the room in total was less then $400. We tried to correct the error before it was made and was told that they could not help us and proceeded to bill us for a third time! Even 3 days later they were unable to correct it (waiting to see if it gets resolved) Breakfast was not included, and the room was hot...with limited ability to control it from the room...when we called the front desk for them to send someone they would only turn it down by 2 degrees despite a medical condition in the room that required it to be lower..... Overall, I miss the days when a company was grateful for your business oppose to conducting themselves as if they are doing you a favour. We travel a fair bit and will not be returning....we will resume trying to use AirBnB's and support the little guy....

Wonderful stay as usual that why we only stay here every time we are in Ottawa.

Wonderful service, excellent location for hospital. Called desk to book 2 nights for mom/adult son as mom was getting day surgery at heart institute. Desk staff were incredibly helpful with points, room selection, and even gave a free upgrade after it was booked!