Comfort Inn Thunder Bay

Best thing I can say about a motel is that there were no surprises. Just ckean room, and all equipment in good condition. Front desk staff were courteous and helpful. They're not all like this folks.

Hello, I am writing to share some feedback regarding a recent interaction I had with the front desk team at the Comfort Inn in Thunder Bay. I originally called to inquire about a room booking, but unfortunately had to cancel the reservation due to an accessibility issue involving elevator access that did not meet my needs. The situation was frustrating on my end, but the staff member I spoke with handled everything with outstanding professionalism and understanding. What really stood out was that he went far beyond what I expected. After I cancelled the booking, he took the initiative to assist me in finding an alternative hotel in the area that could better accommodate my accessibility requirements. He quickly checked multiple options, evaluated them with me in real time, and clearly explained which ones would or would not work. He ultimately found a suitable room at another hotel (Howard Johnson), including wheelchair accessibility and a roll-in shower, and arranged the full booking transfer for me directly. This saved me a significant amount of time and stress, and I have genuinely never experienced that level of proactive assistance when dealing with hotel reservations. He turned what could have been a frustrating situation into a very positive experience, and I believe this level of service deserves to be recognized.

Awful! Had car problems would not help out at all with refund etc. customer service horrible. Breakfast was awful! Worst ever had at any hotel. Will stick with holiday inn. Way too expensive