Trump International Hotel And Tower

We love St Regis and this was our first time at this location. It's beautifully ornate and the location was great. Having said that, we were terribly disappointed in their handling of the temperature issue in our suite. The bedroom was very hot and we asked for a fan and attempted to service the unit. For 4 nights, we slept uncomfortably due the room temperature. We also ordered room service that was subpar and we didn't eat it. When we checked out, we were told the manager wanted to speak with us, but was unavailable. We were assured that they would contact us and send the folio by email. We never received it nor a call from the manager. We've called three times and left messages to no avail, and we checked out June 29th. For an organization that prides itself on service, this one missed the bar.

We loved everything about the St Regis Toronto. From the efficient, kind and helpful people at the front desk, to Paolo and Neil at the concierge desk, to Ece at Louis Louis, and skilled and helpful waitperson Arta, we were always well taken care of. Great location, well appointed and well serviced rooms, and consistently fine service! We couldn't be happier to recommend St Regis Toronto for your stay.

Booked 4 rooms, pre-paid under my name. St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in. This is the most embarrassing Hotel and situation. I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.