HOMEWOOD SUITES TORONTO VAUGHAN

Don't pay for parking at the machines, even though they have one right as you enter the lobby and a bunch of signs telling you that you have to pay at the machines. If you pay at the counter it is much cheaper, and they will not refund you if you already paid at the entrance.

Everything in the hotel is nice and new. No complaints about anything, the gym had weights up to 50 and a few treadmills and elliptical machines. Breakfast looked pretty good, but I skipped it. The location is a bit odd if you don't have a car, there are a few places to walk to, but mostly it seemed like it would be better to uber or have a car to get more choices.

We recently stayed at this hotel as part of a youth hockey team and unfortunately had a very disappointing experience. From the start, it was clear that the hotel was not accommodating or welcoming to hockey teams. While we understand that teams can be energetic, the staff’s attitude was noticeably negative—especially toward parents and players simply trying to socialize in common areas. Instead of working with us, the approach felt overly strict and unwelcoming. More concerning were the safety and operational issues during our stay. At one point, several of our kids became stuck in the elevator, which was extremely stressful for everyone involved. In a separate incident, a child was locked in a bathroom due to a malfunction. These situations were not handled with the urgency or care you would expect, and they significantly impacted our experience. Because of these issues, our team was delayed and nearly missed a scheduled hockey game—something that is completely unacceptable when traveling for a tournament. Additionally, there were serious issues with my reservation. I was charged approximately $100 more per night than the rest of our group. I called two weeks in advance to resolve this and was offered a 15% discount, which was not honoured at check-in. After addressing this with the front desk twice during our stay, the concern was brushed off and I was simply given a business card for a booking coordinator who was not even working over the weekend—leaving no opportunity for resolution. The only positive aspects of our stay were the pool facilities, which the kids enjoyed, and the housekeeping staff, who were pleasant and helpful. Hotels that regularly host sports teams typically have systems and a level of understanding in place to balance guest comfort with team needs. Unfortunately, that was not our experience here. If you are traveling with a hockey team or any youth sports group, I would strongly recommend choosing a hotel that is more experienced, accommodating, and better equipped to handle group stays.