Arc The Hotel

4.0 / 5

•

140 Slater St, Ottawa, ON K1P 5H6, Canada

Reviews from Guests

4.0/5

1,923

Reviews

from real guests

XDebrat

It was a memorable weekend getaway. All of the front desk and concierge staff were so positive and friendly. They always said hello and goodbye each time we entered and left the hotel.The staff went over and above to make the room extra special for our celebration from the two swans made out of bathroom towrls on the bed to complimentary treats, individual red wine and the staff signed Happy Anniversary keepsake page. Thank you for making this extra special!

Iris1173

Unfortunately this hotel decided to give my travel adapter that I left behind to another guest while it was stored at the front desk because I was supposed to pick it up. I drove to the hotel from Montreal, parked my car and waited for 45 minutes what was supposed to be a quick pick up. They could not find the adapter. I was not happy at all cause I spend another 4 weeks in Canada without an adapter. I asked them to at least reimburse me for the costs. They wanted me to proof to them what I paid for the adapter, I had to show them an invoice....Since then I have emailed 3 times and even filled out an official complaint. But I have never heard from them again. So I lost my expensive adapter, paid for gass and parking to pick it up and they are not even responding.This is not how you treat your guests. So if a guest leaves something behind you will never get it back or hear from them again. And if the guest reaches out because the hotel is not responding they will ghost you.

Laetitia00000

I spent a short stay in Ottawa, and Arc the Hotel is very well located, the staff is welcoming, and the hotel is quiet.

Facilities Details

Free Wifi

Laundry

Parking (limited spaces)

Toiletries

Garden

Elevator

Baggage Storage

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Self Parking

Concierge Service

Free Wifi

Laundry

Parking (limited spaces)

Toiletries

Garden

Elevator

Baggage Storage

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Self Parking

Concierge Service

6 Available Room Types

Romantic Luxury Suite

Non-smoking

Carpeted

Sleep comfort items

Room service [24-hour]

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Towels

Telephone

Clothes Rack

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Kids shampoo

Toiletries

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Spacious Corner Suite

Non-smoking

Carpeted

Sleep comfort items

Room service [24-hour]

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Towels

Telephone

Clothes Rack

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Kids shampoo

Toiletries

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Premier King Room

Non-smoking

Carpeted

Sleep comfort items

Room service [24-hour]

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Towels

Telephone

Clothes Rack

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Kids shampoo

Toiletries

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Intimate Queen Room

Non-smoking

Carpeted

Sleep comfort items

Room service [24-hour]

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Towels

Telephone

Clothes Rack

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Kids shampoo

Toiletries

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Cozy Family Double Room

Non-smoking

Carpeted

Sleep comfort items

Room service [24-hour]

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Towels

Telephone

Clothes Rack

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Kids shampoo

Toiletries

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Facilities Details

Parking and Transportation

Parking (limited spaces)

Self Parking

Front Desk Services

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Smoke-free property

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Toiletries

Garden

Elevator