Hilton Garden Inn Montreal Centre-ville

My wife and I stayed at the Hilton Garden Inn Centre Ville while attending the 2026 Montreal Jazz Festival. Our one-night stay was uneventful - lovely room and friendly staff. The morning following our return home, my wife noticed several small, red lesions on her right arm. After researching online, we concluded that they were bed bug bites. I immediately called the hotel to advised them. The manager I spoke to was very “matter-of-fact” about the situation and simply asked that I provide a photo of my wife's arm as proof. No apologies, no follow-up whatsoever. This was our first and will be our only stay at this hotel.

I went to a congress paid by my company, but when I went for coffee, the lady who checked, after consulting my name, said dryly that my name did not appear. I was in a queue and insisted on her giving the name of my boss, but she made little case and asked to serve the others. My luck was that my boss arrived and, well dressed (as opposed to me), confirmed that I was on the list. Madame looked carefully and confirmed. My boss saw the list and told me my name was right on her side. Incompetent, prejudiced or poorly trained functionaries - one of the three. I felt embarrassed and do not recommend the hotel. People should be respected regardless of whether they are wearing slippers or suit.

Hilton Honors members here. We were delighted to visit Montreal for a special anniversary. Part of our enthusiasm was out hotel choice and its location for what we wanted to do with our week-long visit. Our hotel selection was the only disappointment to our entire Montreal experience. Great location nearby to McGill University and clean spaces are the highlights of this hotel. The rooftop pool and deck were a nice respite for relaxing, and the fitness center looked reasonable as we passed. That said, ultimatley, it was a disappointing selection. If you are looking for comfort or more than laissez faire approaches customer service, you are well advised to consider an alternative. The restaurant seemed understaffed when I went for a breakfast my first morning, and to grab an early coffee on a different day. The wait time was not readily justified by the amount of patronage at breakfast. I do not remember the last time a complimentary coffee station was not available in the lobby of a hotel at this price point. The climate control in our room on the 2nd floor seemed to be functioning, but not all that well. Despite a 70-72 (20-21 c) setting, it was not a comfortable tempature during the day, nor for sleeping at night. The king size bed was in dire need of a mattress that did not sag in the center, and linens that were not scratchy or pilled. We had a full 7 night stay, with Thursday arrival and departure. We were happy to opt for the more environmentally friendly cleaning schedule; we were due 2 cleanings during our stay. We arrived from a long day out touring in the late afternoon of the first cleaning day, and the room next door was being serviced. We figured we were next but when we checked, the staff person and cart were gone. After a bit, we inquired with the front desk from our room. It was clear that our status was documented; it just seemed to have been overlooked. We were told service would be on the way. About an hour later, they had not arrived. I went to the desk to inquire. The desk agent was relatively dismissive of my concern noting that housekeeping had been notified. I indicated we were waiting for service so we could prepare for our evening plans. At that point I requested the agent directly contact housekeeping with me present, explain my concern, and ask for a timeframe for the service. When he demuured noting that the request was already in, I made it clear I was not leaving reception without that call. With disbelief and distaste apparent on his face, he complied with my request. After the call with housekeeping concluded I was informed that a staff person had been directed to attend our room and would be on the way. That person did arrive, and she did a fine job refreshing the space. About five minutes after she left, a different staff member showed up to clean. Evidently this was the first person tasked by the supervisor, before my visit to the front desk. There are any number of direct competitors on price in the area, and certainly more elevated hotel experiences available. My next visit to Montreal will certainly chose an alternative. Management, if you are still reading: consider making Will Guidara's book *Unreasonable Hospitality* part of your reading list.