InterContinental Montreal

Currently closed for renovations (and that’s good news!), I stayed one night at this hotel in 2025 and had noticed a discrepancy between the high quality general service and the rather outdated room. Although fully equipped, clean and comfortable, the room seemed frozen in time, the same as my first visit 21 years ago. Everything else was great and the hotel is well located. I would love to go back and see the new version!

DO NOT STAY AT THIS HOTEL, the staff steals from you and then shovels steaming BS on you in the form of very weak excuses, and then they make YOU pay for the return of your belongings! My toiletry bag was missing after housekeeping went through the room. First Front desk suggested housekeeping had been "confused," about a toiletry bag??! They said that they they thought I had checked out. Then why did they leave my hand cream, wet wipes and charger where I'd left them? They also left the bathrobe in the bathroom. Bizarre thing to take, my toiletries. Front desk provided me with a toothbrush and paste, but I don't feel comfortable staying where thieves lurk on staff. They then blamed in on the "supervisor," again saying s/he thought that I had checked out. How incompetent is your "supervisor" that s/he would take my toiletry bag but leave my hand cream (which was immediately next to the bag), along with my charger and wet wipes, and let the hotel bathrobe on the hook in the bathroom?!?! You need to stop making excuses. Your housekeeping team has a THIEF on it, FIX THAT and you won't have to make ridiculous EXCUSES, that only make you seem terribly incompetent! PLUS THEY MAKE ME PAY FOR THE RETURN OF MY ITEMS!!!! WHAT A BLOODY NERVE!!!!!!!! Your hotel STINKS, your management is ROTTEN, and you have at least one THIEF on staff. Great Job TEAM!

This was my second stay at this property. The first round I did not have Club Lounge access, but this time I did and what a pleasant experience that makes it! The staff were all great in the Club Lounge. The morning guy was personable and I was in very early being jet lagged from Bangkok. Turns out he lived a portion of his teen years in Bangkok, so nice conversations. The primary evening guy was off on our first nights but he was a lot of fun to chat with as well once he was back on. I am both excited and sad that the hotel closes down at the end of this month for renovations over a year long. I'm sad that the hotel employees are without a job, and I hope the owner has some other property he can employ them during renovation so that they may return. And while the hotel has been beautifully maintained, I'm excited to see an all new InterContinental. Ours in Bangkok closed for over a year for renovations and the hotel is now stunning. I'm expecting Montreal to be the same. I'll be back to test it all out after reopening!