My experience at the restaurant of the Sheraton El CID on Saturday, June 13, in the evening was very disappointing. The food seemed to be prepared well in advance, lacking freshness and notable flavor. The portions were small, and several dishes arrived cold at the table, which further affected the experience.
The desserts were also disappointing: very small portions and common flavors, far from what one expects from a restaurant located in a hotel of this category.
The most uncomfortable part was the payment process. The waiter seemed to create confusion regarding the charges, and when it was time to settle the bill, the tip was already included in the amount displayed on the machine. However, he would then leave the terminal for the customer to enter an additional tip. There were four couples, and this same situation occurred with all of us.
Due to the quality of the food, the service received, and the feeling of little transparency in the billing, I believe that the price-quality ratio is very poor. After this experience, I understand why the restaurant had so few customers that night. I would not return nor would I recommend it.
