Holiday Inn Express Iquique

Very good! I would just recommend upgrading the gym.

Excellent Hotel, very attentive to my requirements

Dear friends, Good morning. I would like to share my experience during my stay. Although this is the first time I have stayed at this hotel, and although the infrastructure is adequate and has good facilities, my experience was affected by a number of operational drawbacks. I would like to point out a relevant situation. From the first day I checked in, I had some drawbacks with the electronic locks in the room. Since the room was located on the second floor and away from reception, each inconvenience involved impractical and repeated transfers. The last day was particularly difficult, as every time I left the room I had to go to reception to reactivate the card, on more than four occasions, which was quite uncomfortable. The situation worsened when, after purchasing my lunch and going to the room to attend remote meetings, the card again presented faults. On that occasion I had to move more than six times to regularize access, even with the food tray in hand, which ended up completely affecting the experience. Additionally, after waiting considerable time outside the room and receiving no response from the staff, I was forced to go to the lobby to consume my lunch, which was already cold. During that period, no one approached me to inform me about the state of the situation. After lunch, I had to go again on my own initiative to the reception to request a response; in that instance, I was given the card without further explanation. However, upon returning to the room, the room continued to have faults, which made the experience totally uncomfortable. I understand that there may be contingencies; however, I consider it important to strengthen staff training, both in response times and in how to deal with such situations. At no time was I offered an apology or an alternative while the inconvenience was being resolved, such as inviting me to wait in a more comfortable place. It should be noted that my visit to the city was for work reasons, and at that time I urgently needed access to my computer, which was inside the room. While the problem may have seemed minor to the staff, it was not to me, given the work context in which I found myself. I appreciate the attention and hope that these comments will help improve the experience of future guests. Kind regards,