North Garden Hotel Beijing

Great locations , friendly service and room quite big as well Walking distance to subway Nearby got alots of eatery and shops

Stayed on 9th floor. Room seem to be renovated. Location quite good. Centre of city., with lots of shopping places nearby.

This is the hotel we stayed in our recent trip to Beijing and we stayed here for 3 nights. Honestly this is not even a 3-star hotel (not to mention it's rated 4-star). Other than it's location, we find no reason of staying here and totally it's not worth it. First, the hotel is very dated, as if time have traveled back to the 80s~90s (from the decor and furniture you can see from the pictures). We don't even bother to photo the hotel lobby. Although the room is considered reasonably big, they have a lot of problems which we encountered. First, after checking in, the TV in our room had sound but no images and the stopper in the bathtub was not working (could not stop the water from draining). We called the reception but they didn't take to heart about it. Luckily when checking in, we had asked where to get ice cubes but the receptionists told us no ice cubes as they had no cafe. After insisting, they said they would bring some to our room! So an officer or manager came to deliver the ice cubes shortly and we told her about the problem. She tried to resolve the issue but could not fix them and called the technicians. After a while, a few technicians turned up to fix the problem. But we could sense that they were unhappy and kept telling us we didn't switch the TV "correctly" (huh?) and that's why no image? Next, the fridge. As mentioned, it was dated but we didn't expect the fridge too. We thought the fridge was not working as it was not cold after a day, then we called the staff (the following day) and to our surprise, we were told we had to manually turn on the fridge from the switch inside the fridge, thats the old fashioned fridge back to the 80s~90s! (there was no label or instruction stating that). The staff was unhappy and from her face as if we had owed her a living or being stupid who cannot turn on a fridge. Nowadays it's automatic with the room card inserted, power will be on and when removed, the power would be cut off. The breakfast was pathetic, as there was no cafe, it was provided in a ball room with a few tables and very small and limited spread of food, mostly local food. You will need to share tables with others in round tables if you come late as there were only 2 rectangle tables with 4~6 seats each. And also to our surprises, there wasn't even coffee or tea, only soy bean milk and warm milk (also the room did not offer coffee or tea sachets). The darkness wasn't over yet. We had ordered items from Taobao and somehow they rejected to receive some items for "no reason" (these are partying items like makeup and hats) and they had no proper system in registering the items. Anyone and everyone could just walk up to the shelves to "help themselves" searching over the items. I find asked the reception would I need to sign off the items and they just gave me the blank and emotional face and shaked her head. Luckily all our items were collected in order and on time, less the ones they rejected to receive. The only advantage of this hotel was the location (but there are other hotels also within the same area), that's 3~5min to the Wangfujin pedestrian shopping street with many departmental stores, eateries and souvenir shops. And there's a convenience store right at the lobby. Other than that, almost all were negative experiences. It's very rare for me to give a poor rating for a hotel in my walk around the world. I think based on my personal experiences and encounterments, this hotel definitely does not deserve a 3-star (not to mention it's a 4-star) rating, one of the few worse handful hotels I have stayed. Highly not recommended.