LANZHOU LANYUAN JIANGUO HOTEL

Stayed at the Luan Yuan on numerous occasions over the last 4 years. The hotel has never been good but this stay was my worst. No hot water, no heating or lights in the foyer where we were made to sit and have a drink. Moved to a new hotel in lanzhou and much much better

I have been unfortunate enough to stay in this hotel on many occasions over the past 6 years due to the business I work with using this hotel as a corporate option. The staff have always been polite but they are unfortunately working in a hotel that is in a steady decline and are therefore unable to offer the service they would like to. The food menu in the Western Restaurant has not changed in 6 years and the quality of the food is average at best. The speed of service is slow and it is very rare that everyone at the table will get their meals delivered at the same time and often others have finished their meals before yours arrives. The buffet breakfast is primarily Chinese with very few low quality Western options. Regularly the buffet breakfast is not served due to lack of guests in the hotel so you have to order off a basic a la carte menu. There is no bar in the hotel so if you want a drink you have to go to the Western Restaurant and order a beer and then sit in the lobby and drink it. The lobby is almost always in darkness (due to what I can only assume is an energy saving scheme) and not heated. The restaurant closes at 10pm so you can not get a drink after that time. The rooms are of a decent size. The beds are clean but extremely hard. The rest of the room is dirty and the carpets are never cleaned (I have been there for weeks at a time and the carpets have never been vacuumed during my stay) The shower over the baths are poorly designed which causes the bathroom floor to be flooded every time you take a shower. The hotel is very close to an oil refinery (within 5 minutes walk) which means there is a petroleum smell in the air all of the time which means it is very unpleasant to have the window open in your room. If you check out early in the morning you will often find the front desk staff asleep on the chairs in the foyer. Overall this is a poorly run hotel that is in desperate need of investment.

I stayed at this hotel one week for business. The room was adequate. Food in the restaurant was fair. Service good but be prepared not many staff speak English. The main problem was the internet. The hotel advertises they hae internet but it is completely unreliable. Bad news if you have work to do. If I had to return I would make the commute to downtown Lanzhou where there are many other hotel options.