V8 - Guangzhou train station branch Hotel

u can get yourself in the middle of the largest shopping area which sells all wholesale and retail goods,goods mean whatever you may name of, thet have everything. this hotel is mainly chosen by those who want to stay near the shopping areas and also near to food places. just opposite to this hotel there is a big mosque. besides Hotel is having all facilities as a 3 star hotel, hot qwater, hose pipe in the toilet, buffet breakfast, as a whole, if anyone wishes to have a moderate hotel while doing shopping for their shops o r for their own usage, this is the best place to stay in.

the rooms are clean the staff courteous and helpful, veryeasy for shopping and to use the metro . The taxis are cheap and easy to use. There are lots of supermarkets and food places local. And its close for thwe leather, clothing and watch markets.

I booked this hotel through Cheaptickets for 2 nights (1/11-1/12) and thought I got a very reasonable price. We paid more than what they advertised in front of their hotel. I made specific room preferences and specifically stated "non-smoking room on high floor." When we arrived, we were checked in by an unprofessional, rude, and disrespectful receptionist by the last name of Jeung? We had two rooms, both rooms were requested with the same preferences. One room was for 2 seniors and the other was for me and my daughter. My room was on the 8th floor, and the seniors were to be assigned to the 5th floor. Of course, the seniors complained and said, we asked for high floor. The rude receptionist was dismissive and disrespectfully said “you should not complain because we already upgraded one of the rooms” (my room) and therefore, she could not upgrade the other. The female manager came and added that they were fully booked and that there were no rooms left. That was a lie. After much back and forth, they finally moved the seniors to the 8th floor with us. Ironically, we saw more than three rooms unoccupied and yet they insisted that they were "fully booked" and could not move us on the same floor - bogus! When I got to my room, there was a huge fume of smoke. Again, I complained and said, the room was full of smoke fumes and that I was having physical reaction to the room. Luckily, there was a floor staff who confirmed that the room was full of smoke fumes. They had to move me to another room. Unfortunately, the room 840, had a broken safe, then the toilet was clogged. This whole experience was horrendous and the staff were not guest friendly, unresponsive, and were not attentive to details. Yes, they ultimately gave us the same floor, but with much complaints and rational as to why rooms/floors needed to be changed. We were greeted the next morning but, for the most part, this hotel is nothing like the other hotels we've stayed at. The staff here were antisocial, and non engaging with guests. You can fully sense that the staff were not equipped to handle guests with finesse. We did book this hotel the night before we left another city. Had I have more time, I would have probably done more research and read all the bad reviews. Would I return back to this hotel - DEFINITELY NOT! Would I recommend this hotel to friends, families, colleagues, and other travelers - ABSOLUTELY NOT!