Hilton Garden Inn Shenzhen Bao

Do not stay on the 11th floor. I was in Room 1102 and the people upstairs were playing loud music at 3am in the morning, waking me up. Once the music stop, the loud banging was constant. I was waken up several times due to loud banging sounds. The hotel advise me to change my room at 4am. This is so wrong and the make manager who does not speak English did offer no compensation stating that the upstairs labeled as 22nd floor instead of 12th floor is not part of their hotel. I believed this is a common issue for guest who stayed on the 11th floor. Poor management and poor sound controlled. They should installed sound proof ceiling better.

This is a great experience! The front desk is warm and attentive, the stay is efficient; the rooms are neat and comfortable, the details are in place; the restaurant is rich in food, service is thoughtful; cleaning aunt is kind and diligent. Thanks in particular to receptionist raxhel for his warm help, which made our journey particularly enjoyable. Hardware facilities and soft services exceeded expectations and highly recommended! We'll be back next time. (60 words)

Traveling to choose this hotel, first of all the price is very good value for money, more than 300 can stay in Shenzhen Hilton Hotel. The hotel reception is very proactive and will ask my needs and answer my questions. The rooms are clean and hygienic, the hotel is said to have been open for 11 years, but the facilities are largely intact. It's worth recommending.