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Reviews from Guests

3.0/5

tripadvisor

66

Reviews

from real guests

Pauline1339

3

/

5

The lobby was quite grand looking and I thought the rooms would be too, but no, rooms were very basic. Furniture was a bit old looking but in good conditions. To my surprise, I didn't know that a family room was two adjoining rooms. When I booked, I thought it was a big room with 3 beds. The information was a bit unclear. Anyway, the front desk lady was ok, not much talking like explaining where the elevator was, where the hot spring pool was, etc. I found out that the hot spring pool was located outside of the hotel which is a bit inconvenient. I didn't like the look of the pool so I didn't go in it. Our rooms were on the 21st floor, so we had a good view. Our stay was satisfactory. Location was good as it was close to many big shopping centers and restaurants.

SteveSGP

3

/

5

Overall Room and facilities was old but usable. Surrounding has afew shopping malls which is good to find food and some shopping. 30mins to Airport. There is no room service though... Was looking for the Bar at Lv5 which was indicated on lift but found a KTV for adults instead and was told the pub was demolished. Overall OK for the price. But would try others if possible.

patcR9389GT

4

/

5

Checked into Rm 1304 on 9/June/2012 The entire 13th floor had bedsheets covering the carpet along the corridor. The musty stench was as unbearable as it was unhealthy. To a lesser degree, the room had a similar stale, damp smell. The room, entire 13th floor, and I dare say, the entire hotel - has never been aired since it existed. The airconditioning, which worked well, brought a sense of relief. My eau de toilette helped overcome the moldy smell in the room. When we left the room for breakfast & to check out the next mornng, the bed sheets were removed and the carpet seemed to have been shampooed. We checked in again on 12/June/2012 - into Rm 8015. Thankfully, the corridor carpet was ok. During my stay, lobby staff - bellhop, receptionist, washroom attendant - were all cheerful, courteous and helpful. The 2 twin-bedded rooms were spacious and clean. TV worked well and lighting adequate. The hot spring shower is a great boon for guests. We had quiet rooms - no bubbling noise from the hot spring system. The elevator's floor was wonderfully designed to look like a delicate silk carpet. The coloured floral fringe enclosed a sky-like centre delicately lined with golden lines. The effect, when you enter the lift, is to enjoy a sense of walking on clouds - before being whisked to the level of your choice. Enthralling! The beds lived up to their notorious reputation for being solid hard! Still, together with the pillows and airconditioning, sleep did not evade us. No worries! The lobby is spacious with a fountain set-up in its center. A grand piano, played at night, graces the area. Adjacent to the hotel are food-streets. Here street vendors on make-shift, mobile push-carts transform that alley at night into a glutton's haven. One has to be mindful of how one's stomache can take to such open-air food fare. It is a lively, bustling scene. Worth a visit, if not to eat, at least to snap pix. Definitely an alfresco affair. At night, in front of the hotel, vendors will display their wares in the street-light glow - the sidewalk becomes a night market of sorts.... if you see in the dark what they are displaying. Interesting. A 4 minute cab-ride away is Nanya Plaza. This shopping complex boast of a Carrefour, McDonald's. Overall, the hotel is kept pretty clean. The washroom attendants are perpetually tidying up the washrooms. Seems to be a hotel where groups are roomed overnight before they move on to another destination. Nevertheless, a very good hospitality experience. One quaint observation. I was roomed in Rm 8015. There isn't a Rm 8014. Instead, it is numbered Rm 8088 - to allay supersitious concerns, I reckon.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Family/child friendly

Family Rooms

Hot Spring Bath

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wi-Fi in public areas

Ironing Service

Honeymoon Suite

Daily Housekeeping

Tours

Breakfast in the Room

Asian breakfast

Dutch Spoken

Restaurant

Room Service

Finnish Spoken

Special Diet Meals (upon request)

Contactless check-in/out

Dry Cleaning

Elevator

Facilities for Disabled Guests

Laundry

Hungarian Spoken

Game Room

Hair/Beauty Salon

Nightclub/DJ

24-Hour Front Desk

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Entertainment Staff

4 Available Room Types

Superior Queen Bed
Superior Queen Bed
Superior Queen Bed

Superior Queen Bed

room-size-icon

25 Square Meter

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Mirror

Mirror

Towels

Towels

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Minibar

Minibar

Daily housekeeping

Daily housekeeping

Desk

Desk

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Bathtub

Bathtub

Shower

Shower

Smoking allowed

Smoking allowed

Business Room
Business Room
Business Room

Business Room

room-size-icon

28 Square Meter

Superior Twin Bed
Superior Twin Bed
Superior Twin Bed

Superior Twin Bed

room-size-icon

25 Square Meter

Spa Room
Spa Room
Spa Room

Spa Room

room-size-icon

28 Square Meter

Facilities Details

Pool and Spa

Fitness Center

Sauna

Spa

Hot Spring Bath

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

Asian breakfast

Bar

Buffet-Style Restaurant

Restaurant

Room Service

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Contactless check-in/out

Family/child friendly

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Cleaning Services

Ironing Service

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Dutch Spoken

Finnish Spoken

Hungarian Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Honeymoon Suite

Tours

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Heating

Designated Smoking Area

Family Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]