Crowne Plaza Sanya City Center

4.0 / 5

•

No. 3 Yuya Road, Sanya Hainan - 572000, China (People's Republic)

Reviews from Guests

4.0/5

114

Reviews

from real guests

jackpE849DT

We had booked the executive floor room for 4 nights. Really bad experience, this hotel had no hot water. After a long day travelling and the heat and humidity I was dying to get in the shower. However there was no hot water, called reception they send a girl to the room, what she intended to do remains a mystery. After running the taps for ages she agreed the water was cold and would go to report it. She disappeared never to be seen again so We were forced to take cold showers. Next morning, still no hot water, complained again, another girl came to the room, same thing she would report it, I suggested to contact the maintenance dept. After lunch an engineer came to the room, what he expected to do I don’t know but after half an hour in the bathroom he agreed no hot water, he would go and adjust the boiler it would take 15-20 minutes for the water to heat up and he would come back to check. He disappeared never to be seen again after 2 hours no change so we asked to be moved to a room with hot water. They showed us 2 other rooms, both the same no hot water. We gave up and checked out, the reception offered no apology and simply observed that most of their guests preferred a cold shower and charged us in full for the night we stayed. Regulations for prevention of Legionnaires Disease require the hot water to be stored at a minimum of 60C and the temperature at an outlet to be 50C within 1 minute there is a serious failing here.

H2376JAcindya

This is a terrible hotel and not suitable for family or friends stay reasons because : 1) The bathroom is totally transparent from the door and window even with the curtain down and when the light is turned off from the bedroom. 2) The sliding door is totally not working to provide the privacy or awkwardness when using the bathroom. 3) Poor design of the room for the lighting as the bathroom and toilet room switch are link in one button. 4) The counter staff is providing unhelpful assistance to solve the problem. 5) Noisy ambience with busy street and cars keep horning at night till morning which is 2am when I wrote this review. Can't even get to sleep! My room at 1002

Daydream563973

Our candid reviews: View from the room was good. A light toss in bed caused a lot of friction noise. A very unpleasant slumber for 3 nights. Suspect the box spring edges may have rubbed against the foundation frame. PLEASE RECTIFY. Mugs used on the 2nd night, not washed (see picture). Housekeeping staff keycard not removed from room. Potential breach of privacy to access other neighbouring rooms. On our last day of stay, while having breakfast at Cafe Marina, staff, Grace was not clearing the used plates, glasses & guest had to bring it to her. She was not busy, she was staring blindy. Requested to speak to the Duty Manager but Glen Fu told us they're not on duty. Glen empathise with us & has since made service recovery of a fruit platter. Appreciate the nice gesture but we were not able to accept as we were checking out. Aside from the not so good experience mentioned above, I would like to applaud Qiang-Ge of Concierge for going the extra mile for us both. He not only assist us with our excursion arrangement, he also helped with directions & providing us with lots of information to help us plan our schedule. He is a gem of Crowne Plaza & deserved some recognition of his conscientious effort.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Children's books and toys

Wi-Fi [portable rental]

Wi-Fi in public areas

Garden

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Swimming pool [outdoor]

Ticket Service

Tours

Yoga room

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Hand sanitizer

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Temperature check for guests and staff

Asian breakfast

BBQ Facilities

German Spoken

Dutch Spoken

Grocery Deliveries

Shoeshine

Suit Press

Poolside bar

Restaurant

Room service [24-hour]

Cash withdrawal

Special Diet Meals (upon request)

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Invoice provided

Laundry

Lockers

Postal service

Shared Lounge/TV Area

Hungarian Spoken

Kids facilities

Latvian Spoken

Business Center

Game Room

Library

Hair/Beauty Salon

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Children's books and toys

Wi-Fi [portable rental]

Wi-Fi in public areas

Garden

Ironing Service

Massage

10 Available Room Types

Standard Room, 1 King Bed, Smoking, City View

Standard Room, 1 King Bed, Smoking, City View

Smoking allowed

Sleep comfort items

Soundproof

Blackout curtains

Refrigerator

Bathtub or Shower

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Standard Room, 1 King Bed, Smoking, Bay View

Standard Room, 1 King Bed, Smoking, Bay View

Smoking allowed

Sleep comfort items

Soundproof

Blackout curtains

Refrigerator

Bathtub or Shower

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Premium Room

55 Square Meter

Smoking allowed

Sleep comfort items

Soundproof

Blackout curtains

Refrigerator

Bathtub or Shower

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Suite, 2 Bedrooms, Smoking, Club Lounge Access (Bay View)

Suite, 2 Bedrooms, Smoking, Club Lounge Access (Bay View)

Smoking allowed

Sleep comfort items

Soundproof

Blackout curtains

Refrigerator

Bathtub or Shower

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Standard Room

80 Square Meter

Smoking allowed

Sleep comfort items

Soundproof

Blackout curtains

Refrigerator

Bathtub or Shower

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Asian breakfast

Bar

BBQ Facilities

Buffet-Style Restaurant

Grocery Deliveries

Poolside bar

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Lockers

24-Hour Front Desk

Entertainment and Family Services

Children's books and toys

Kids club

Cash withdrawal

Invoice provided

Postal service

Family/child friendly

Kids facilities

Playground

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Business Center

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Temperature check for guests and staff

Shoeshine

Suit Press

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Korean Spoken

German Spoken

Dutch Spoken

Hebrew Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi [portable rental]

Wi-Fi in public areas

Miscellaneous

Garden

Swimming pool

Swimming pool [outdoor]

Tours

Yoga room

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Heating

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]