Mandarin Oriental Sanya Hainan

I had an absolute marvellous stay at the MO Sanya. Highlights of my stay: 1. Our very warm, helpful and friendly butler Elena who attended to all our needs and questions promptly and efficiently. She was always reachable via Wechat for all matters relating to our stay (e.g. NYE dinner reservations, local attractions recommendations etf.) which helped us relax and save time. Her English is also excellent, which greatly facilitated communication. 2. Very nice private beach with excellent water quality (picture attached), where I snorkelled daily. 3. Very delicious breakfast buffet and stellar in-room dining selection. 4. Beautiful landscaping of the resort…making my morning stroll to the breakfast buffet every morning very relaxing.

The service at the resort is excellent. We arrive late due to flight delays. When the reception staff saw us looked hungry and tired, she immediately suggested the place to enjoy dinner for the baby and majority of us to have one person handle the check in. She is very knowledgeable about the resort and very efficient. She offered to move our room closer to our son’s family to make it easier for to coordinate our family time together. The shuttle service staff are very patient and helpful in handling our luggages. The most impressive is the 宾客主管家王智毅， Kennys, 管家Jeremy assigned head of care giver overseeing our guest group ) Kennys and Jeremy. Jeremy proactively recommended baby care staff and have them delivered while we we’re having dinner. When he realised our son’s room has certain maintenance issues beyond his level, he immediately engaged his supervisor, Kennys. Kennys is exceptionally custom oriented, he explored various resources to ensure our son’s family, especially our infant grandson were very well taken care of. We we’re extremely grateful to him and the teams behind him. Last but not least is the house keeping team, they adjusted their daily cleaning schedule to meet out baby’s nap time and get the job done once the rooms were available. We are especially appreciate, 孙益布主管led his team going extra miles to make our stay as comfortable as possible 👍👍👍

Dear Mandarin Oriental Sanya, Thank-you so much for your wonderful service during my stay and especially thank you to my assistance Mr. Roshan who provide me a good quality service during my stay. He assisted me with everything i needed. He made our stay more comfortable and he suggested me to went some places that i really loved it.