Mingshen Golf&Bay Resort Sanya

This is the worst hotel I have stayed in. Staff are rude and unhelpful.  The assistant manager rude and unhelpful. Booked in this hotel with C trip arrived tonight, told by reception staff that I have to wait 2 hours to confirm booking with Ctrip when i booked it over a month ago and paid in full.  Then i was  told my room that was booked for 2,  my friend could not stay. Then after argument with reception staff they said ok. When we got in the room there was a large balcony but  no seats and  no small table as in every basic hotel.  I Called the manager as this was a family reunion and the wanted to sit on the balcony and enjoy. He said we needed to upgraded to get  chairs to sit on the balcony this is unbelievable. We booked two rooms both rooms air con did not work,  I called reception they sent an engineer who said he would try to fix it,  if it did not work we needed to contact reception to sort it out. It did not work,  then I we went to reception and the reply from the same rude female reception  staff was. What do u want me to do about it.  I asked for manager and he checked room and his reply after a  rudeness attitude  to us was check out I will give you your  money back at 11.oo pm at night knowing we cant go any where else at that time of night. This trip was ruined by this hotel I have had a great time in China great people, but this hotel is not a side of China I would recommend to anyone.  We travelled from the UK England to meet my friend's family he had not seen for a year. They ruined our stay here making his mother cry.  If someone from China comes to England we care for them and look after them and give total respect.  It seem this hotel has no true Chinese values im disgusted by my stay and will arrange a refund in the morning for the balance of my stay. And find a new hotel to stay in. I would advise not to book with C Trip if this is the case that you have to wait 2 hours after a month to confirm your booking.  The name of  of the rude unhelpful staff. Assistant manager: Shi Lei  and the reception lady: Gao lina

If you do not speak Chinese, you will find your stay at this hotel to be INCREDIBLY frustrating - particularly if you're there for any length of time. Communicating was nearly impossible, the food was nearly inedible, the whole place was just a bit run-down and sad (there was a long-dead gecko stuck to the wall of a main hallway in VERY plain sight for our entire stay (3 excruciating weeks.) The location is not great. Taxis will take up to an hour to come get you, and many will refuse to take you back. Even the pool - which looks beautiful from a distance - is ice cold and a bit smelly. It's just not up to par with the international hotels in the area. Spring for the Intercontinental, or better yet, the Mandarin Oriental - I promise it will be WELL worth the extra cost.

Mingshen Golf and Bay is a very nice golf resort located outside the crowded city center of Sanya. You can come here to enjoy the beautiful rooms, relax all day near the incredibly large pool, and have a copious breakfast in the morning, all in a modern and neat atmosphere with very nice english speaking staff. Their free shuttle bus is a must.