Tianhong Resort

Gulnar, Almaty, Kazakhstan, March 2026 The administrators are attentive to requests, there are no complaints about the range of breakfast and the staff of the food unit, especially my son and I are used to such food. But there's a huge BUT, I've lost stuff in my room. We also discovered that the safe in the room had been opened... Good thing it was just passports and travel agency documents.

Relaxed at the hotel in late October. The main thing to remember is the excellent attitude of all staff towards customers. Picked up free from the airport, although the flight was delayed by four hours. They changed it to an improved room, because the pool in the next building is on prophylactics (Thank you very much to SALLY's manager - she is a very businesslike and serious employee). Super room, with access straight to the pool from the room. They also helped with airport transfers, left early in the morning (the cost of 100 yuan) and provided breakfast in eight lunch boxes. (In this we were assisted by a staff member of MOLLY – a cheerful and very friendly person). By the way, breakfast was quite varied, local and European cuisine and it lasted until 13:00, gradually moving to lunch. It was convenient, you can go before the sea or after a morning sea swim. My wife is a vegetarian. Once we talked to the chef about it, we had a few vegetarian dishes on the table every day plus fresh brewed black coffee. Cleaning the room daily. Helped with the ALIPEI money. (Grateful to the incomparable SHUYANG). Rest exceeded expectations. The hotel is small, excellent green area, surrounded by a lake, excellent hiking on the shore. The sea is 3 minutes by foot. The hotel has its own sunbeds with umbrellas, always had enough. The main street of the bay and all shopping places are -10 minutes on foot. Hotel not promoted by our tour operators. There are almost no Russian tourists, locals come for the weekend. It's very decent, calm and friendly. No fuss, no crowds, no noise. We really enjoyed it. There will be an opportunity – always welcome to return to this hotel again.

Its a Ok hotel for starter....located at reasonable proximity to beach, 3 minutes walk to private beach. Beach was not that crowded as the size of hotel is smaller compared to other neighboring hotels. Disappointing part, this private beach access closes at 7pm, Gates locked!! Very disappointing as one cannot enjoy the night walk or breeze by the beach. Hotel has to large swimming pools, quality of water seems ok, but not top notch. Again very disappoint part that pools shuts at 9pm. Guard by the pool was bit rude in telling us to stop swimming by 9pm, seems he was in hurry to knock off from duty. upon inquiry other hotels nearby allow pool use until 11pm and some until mid night. Breakfast was average, had ok selection for fruits though. Reception area was too small and staff cooperation average. Beds and Linen quality was good. General cleanliness was good.